Human Services Assistant III

Virginia Department of Social Services•Harrisonburg, VA

About The Position

The Human Services Assistant III provides administrative and operational support to the Child Protective Services unit. The position operates computer systems to complete required tasks, answers incoming calls, and manages the front desk, including greeting members of the public and recording walk-in reports. It provides direct administrative support to Family Services Specialists as they manage cases; handles mail correspondence; provides information and referrals and verifies information for community resources; and prepares, updates, labels, and maintains case files and records. The role also enters information into online systems, updates paper and electronic case files, assists with drug screen kits, maintains the file room, and performs other related duties as assigned. Applicants may be subject to background and other pre-employment checks, and offers are contingent on satisfactory results. The position may require shelter duty during emergencies or disasters. A valid Commonwealth of Virginia driver’s license and a driving record meeting agency standards are required.

Requirements

Considerable knowledge of customer and personal service principles and processes.
Considerable knowledge of administrative and clerical procedures and systems, including word processing, spreadsheets, file and records management, and office procedures and terminology.
Skill operating automated office equipment, including multi-line phone systems, calculators, and fax/copiers, and computer-driven word processing, spreadsheet, graphics, and file-maintenance programs.
Ability to communicate effectively, verbally and in writing, with program participants.
Ability to plan and organize work and prioritize one's schedule.
Ability to establish and maintain working relationships with coworkers and the public to exchange ideas and coordinate activities.
Ability to accept direction, follow established procedures from multiple levels of staff, and demonstrate solid interpersonal skills.
Valid Commonwealth of Virginia driver's license and a driving record that meets agency standards.
Applicants may be subject to criminal history, Central Registry, DMV/driving record, pre-employment drug, fingerprint, local agency, employment, reference, education, credit, and other checks as requested by the hiring authority; employment offers are contingent on satisfactory results.
May be required to report for shelter duty during emergencies and/or disasters.

Nice To Haves

High school diploma supplemented by postsecondary coursework in office business administration, accounting, computer sciences, social work, human services, a social or behavioral science, or a related field; relevant public administrative support experience; or an equivalent combination of training and experience providing the required knowledge.
Skill working with DSS programs such as OASIS.
Bilingual Spanish/English.

Responsibilities

Operate computer systems to complete required tasks.
Answer incoming calls and manage the front desk, including greeting and receiving members of the public.
Greet and record walk-in reports.
Provide direct administrative support to Family Services Specialists in managing their cases.
Handle direct mail correspondence.
Provide information and referrals and verify information as required for community resources.
Prepare, update, label, and maintain case files and paper records; enter information into online systems and provide written or oral updates for paper and electronic files.
Complete forms and assist with drug screen kits.
Organize and maintain the file room.
Perform other related duties as assigned.