Human Services Assistant III

Virginia Department of Social Services•Harrisonburg, VA

2d•$32,752 - $52,093

About The Position

This position provides a variety of services and support for the Child Protective Services unit. Duties include operating computer systems; answering incoming calls and managing the front desk; greeting and receiving visitors; greeting and recording walk-in reports; and providing direct administrative support to Family Services Specialists as they manage cases. The role also handles mail correspondence, provides information and referrals, verifies information for community resources, prepares and updates case files and paper records, enters information into online systems, supplies written or oral case-file updates, labels files, completes forms, assists with drug-screen kits, and organizes and maintains the file room. Other related duties may be assigned. Applicants may be subject to background and other pre-employment checks, and employment offers are contingent upon satisfactory results. The position may require shelter duty during emergencies or disasters and requires a valid Commonwealth of Virginia driver's license with a driving record that meets agency standards.

Requirements

Considerable knowledge of customer and personal service principles and processes.
Considerable knowledge of administrative and clerical procedures and systems, including word processing, spreadsheets, file and record management, and office procedures and terminology.
Skills operating automated office equipment, including multi-line phone systems, calculators, and fax/copiers.
Skills using computer-driven word processing, spreadsheet, graphics, and file-maintenance programs.
Ability to communicate effectively verbally and in writing with program participants.
Ability to plan and organize and prioritize one's own schedule.
Ability to establish and maintain working relationships with coworkers and the public to exchange ideas and coordinate activities.
Ability to accept direction, follow established procedures from multiple levels of staff, and demonstrate solid interpersonal skills.
Valid Commonwealth of Virginia driver's license and a driving record meeting the agency standard.
Satisfactory results of required background checks and screenings as a condition of employment.

Nice To Haves

High school diploma supplemented with postsecondary coursework in office business administration, accounting, computer sciences, social work, human services, social or behavioral sciences, or a related field, or an equivalent combination of training and experience providing the required knowledge.
Relevant work experience in public administrative support work.
Skill working with DSS programs such as OASIS.
Bilingual Spanish/English.

Responsibilities

Operate computer systems to complete required tasks.
Answer incoming calls and manage the front desk, including greeting and receiving members of the public.
Greet and record walk-in reports.
Provide direct administrative support to Family Services Specialists in managing cases.
Handle direct mail correspondence.
Provide information and referrals and verify information as required for other community resources.
Prepare and update case files and paper records; enter information into online systems; provide written and/or oral updates for paper and electronic case files; label files and complete forms.
Assist in completing drug-screen kits.
Organize and maintain the file room.
Perform other related duties as assigned.
Report for shelter duty during emergencies and/or disasters if required.