Human Services Case Manager

Ponca Tribe of Nebraska•Niobrara, NE

1d•$20 - $30

About The Position

The Human Services Case Manager assists Tribal Members in attaining self-sufficiency and healthy lifestyles through access to Tribal and community resources, education, and supportive services, including referrals to other Tribal programs or outside agencies. Identifying service gaps to guide the planning, development, and implementation of human services programs is an integral part of the role. The position promotes Ponca heritage by connecting members with available services, building relationships within an assigned district, assessing needs, providing case management and advocacy, and coordinating with Tribal programs and external agencies. The case manager documents services and maintains client and program files, completes monthly reports, and partners with the child welfare program to support Ponca children and families. The role has no supervisory authority and reports to the Human Services Case Manager Supervisor. It requires extensive travel throughout the Ponca Service Delivery Area, occasional travel outside it, and work outside normal business hours, including evenings and weekends. The position participates in an on-call rotation for emergencies or support outside regular business hours. Work takes place in a professional office environment and may involve clients in crisis and exposure to emotionally disturbing material.

Requirements

Associate degree in human services or a related field, or an equivalent combination of experience and education.
Two years of experience in case management or advocacy.
Experience connecting clients with community resources.
Interpersonal skills working with vulnerable populations.
Computer proficiency in Microsoft Word, Excel, and PowerPoint.
Excellent written and oral communication skills.
Valid driver's license and ability to be insured.
Successful completion of drug and alcohol testing, motor vehicle, education, character, and criminal background checks.
Ability and willingness to travel within and outside the Ponca Service Delivery Area.
Compliance with Public Law 101-630, Indian Child Protection and Family Violence Prevention Act, and 25 CFR Part 63 Indian Child Protection Act.

Nice To Haves

Bachelor’s degree in human services or a related field, or an equivalent combination of experience and education.
Three years of case management experience.
Experience working with the Department of Health and Human Services on eligibility for TANF, SNAP, Medicaid/Medicare, disability, and/or Social Security.
Experience creating, managing, and facilitating budgeting activities.
One year of experience working with Native Americans or Native American organizations.
Knowledge and understanding of Public Law 93-638, Indian Self-Determination Act.
Preference given to Ponca Tribe of Nebraska members or members of a federally recognized tribe; all qualified individuals are eligible.

Responsibilities

Promote Tribal and cultural heritage by connecting Ponca members with available services, resources, and programs.
Build relationships with Ponca members within the assigned district to promote services, build trust, and foster open communication.
Identify community resources that contribute to self-sufficiency and sustainable lifestyles.
Provide case management and document services offered, available, or provided to Ponca members; maintain accurate client and program files in approved software systems.
Cooperate and collaborate with Federal, State, local, and nonprofit agencies.
Complete monthly reports outlining program goals, objectives, service plans, and achievements.
Provide direct services and advocacy to meet identified needs of members.
Assess member needs through intake activities, home visits, and attendance at meetings, hearings, or appointments as needed to support clients' health and wellbeing.
Partner with the child welfare program to provide case management services and support to Ponca children and their families.
Participate in departmental planning, staff meetings, committee assignments, certification coursework, and education events as directed.
Facilitate support groups and community education events as needed.
Maintain strict confidentiality in accordance with applicable Ponca Tribe of Nebraska policies.
Assist in meeting the goals and objectives of the Ponca Tribe of Nebraska.
Participate in an on-call rotation to provide timely client support during emergencies or outside regular business hours.
Perform other duties as assigned.