Human Services Case Manager

State of Oregon • Milwaukie, OR

6d

About The Position

The Oregon Department of Human Services is hiring a Human Services Case Manager to assess Oregonians applying for or receiving long-term care services and to develop, coordinate, and arrange services that support continuity of care for older adults and people with disabilities. The role involves determining eligibility and service needs, creating individualized and person-centered plans, monitoring services and safety needs, and collaborating with Oregonians, agencies, medical and care providers, and community partners.

The position is permanent and full-time, represented by the Service Employees International Union (SEIU). The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., though employees may be required to work a flexible schedule. Work takes place in an office and cubicle setting, long-term care facilities, and the community, including individuals’ homes. Travel is required for business needs and training. Conditions may include varied or unsanitary environments, contact with animals, exposure to communicable diseases, and stressful interactions requiring quick safety decisions.

Requirements

• A valid driver’s license and an acceptable driving record.
• Meet one of the following qualification paths: three years of human services-related experience; a bachelor’s degree in Behavioral Science, Social Science, or a closely related field; an associate degree in one of those fields plus two years of human services-related experience; or an equivalent combination of experience, education, and training.
• Human services-related experience includes assisting individuals and groups with issues such as economic disadvantage, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, or inadequate housing.
• A cover letter describing how the applicant meets the minimum qualifications and essential attributes.
• Detailed work and education history, provided through a resume or completed work history profile.
• Ability to travel to meet business needs and attend employee training classes.
• Ability to meet the position’s attendance expectations and appropriately use accrued paid leave to ensure branch coverage.
• Ability to work a flexible schedule if required as a condition of employment.
• If selected as a finalist, successful completion of a criminal history and background check.
• Within three days of hire, completion of the Form I-9 confirming authorization to work in the United States.

Nice To Haves

• Experience reviewing case documentation, assessment results, and progress reports to make evidence-based decisions that improve service delivery and client outcomes.
• Experience efficiently managing workload in a constantly changing work situation and planning for and resolving complex problems.
• Time management, organization, and prioritization skills to track and complete tasks.
• Critical-thinking skills to assess situations quickly, evaluate options, and make effective decisions in fast-paced or high-pressure environments.
• Experience gathering information from customers to determine services that meet their needs.

Responsibilities

• Interview Oregonians to determine initial and ongoing eligibility for healthcare, social services, and protective services, including through in-person and telephone collateral interviews.
• Develop detailed, individualized, person-centered case plans.
• Contact Oregonians or collateral contacts monthly, in person, by phone, or electronically, to establish and monitor service plans and safety needs.
• Collaborate with Oregonians, other agencies, medical and care providers, and community partners to provide benefits, services, and information.
• Work with Oregonians to create person-centered risk mitigation plans and provide risk mitigation as needed.
• Inform Oregonians of their rights, responsibilities, service options, and methods of recourse.
• Use applicable forms, computer systems, tools, and other available resources.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases until the top of the listed salary range is reached.
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.
• Veterans’ and Oregon National Guard preference for eligible applicants who meet the position qualifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree