Human Services Case Manager
About The Position
The Oregon Department of Human Services is hiring a Human Services Case Manager to assess Oregonians who are applying for or receiving long-term care services. The role develops, coordinates, and arranges services to support continuity of care for older adults and people with disabilities. The case manager determines eligibility and service needs, develops individualized person-centered plans, monitors services and safety needs, and coordinates with customers, other agencies, medical and care providers, and community partners. The position is permanent and full-time, represented by the Service Employees International Union (SEIU). The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., although employees may be required to work a flexible schedule. Work takes place in offices, long-term care facilities, and the community, including individuals’ homes. Travel is required.
Requirements
- Valid driver’s license and acceptable driving record.
- Three years of human services-related experience, or a bachelor’s degree in behavioral science, social science, or a closely related field, or an associate degree in one of those fields plus two years of human services-related experience, or an equivalent combination of experience, education, and training.
- Experience reviewing case documentation, assessment results, and progress reports to make evidence-based decisions that improve service delivery and client outcomes.
- Experience managing a workload in a constantly changing work situation and planning for and resolving complex problems.
- Time-management, organization, and prioritization skills to track and complete tasks.
- Demonstrated critical-thinking skills to assess situations quickly, evaluate options, and make effective decisions in fast-paced or high-pressure environments.
- Experience gathering information from customers to help determine services that meet their needs.
- A cover letter describing how the applicant meets the minimum qualifications and essential attributes.
- Detailed work and education history in the application materials.
Responsibilities
- Interview Oregonians and collateral contacts to determine initial and ongoing eligibility for healthcare, social services, and protective services.
- Develop detailed, individualized, person-centered case plans.
- Contact Oregonians or collateral contacts monthly to establish and monitor service plans and safety needs, using in-person, phone, or electronic contact.
- Collaborate with Oregonians, other agencies, medical and care providers, and community partners to provide benefits, services, and information.
- Develop person-centered risk mitigation plans with Oregonians and provide risk mitigation as needed.
- Inform Oregonians of their rights, responsibilities, service options, and methods of recourse.
- Use applicable forms, computer systems, tools, and other available resources.
Benefits
- Cost of Living Adjustments.
- Annual salary increases until the top of the listed salary range is reached.
- Amazing benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
- ODHS Employee Resource Group communities that promote shared learning.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
