Family Coach (Human Services Case Manager) Bilingual Spanish
About The Position
The Oregon Department of Human Services is hiring a bilingual English/Spanish Family Coach to provide strength-based, culturally appropriate, person-centered support to families transitioning toward independence. Duties must be performed in both languages, and the job offer is contingent on passing language proficiency test(s). The position may receive a 5% differential based on passing the required language test. The Family Coach assesses families’ strengths, barriers, and support systems; collaborates with adults on goals and actionable plans for stability and self-sufficiency; and develops individualized coaching and employment plans using JOBS activities. The role evaluates employment readiness, connects participants with training and work experiences, uses motivational interviewing, and coordinates referrals and supports with ODHS programs, contractors, community agencies, and service providers. The coach also supports people experiencing domestic violence through crisis intervention and safety planning, determines program eligibility, issues grant payments when appropriate, and works with community partners to promote safety and stability. Work takes place in the community, participants’ homes, and the Grants Pass ODHS Self-Sufficiency office. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. PST, with frequent local travel for visits and training. The role involves contact with people who may have experienced trauma or have difficulty controlling their emotions, and situations may require quick decisions to protect safety. A valid driver’s license and acceptable driving record are required. This is a permanent, full-time position represented by SEIU.
Requirements
- Bilingual English/Spanish proficiency; duties are carried out in both languages and passing required language proficiency test(s) is a condition of the job offer.
- Meet one of the following education and experience combinations: a bachelor’s degree in Behavioral Science, Social Science, or a closely related field; a bachelor’s degree in any field plus one year of human-services-related experience; an associate degree in Behavioral Science, Social Science, or a closely related field plus two years of human-services-related experience; or three years of human-services-related experience.
- Human-services-related experience, where applicable, includes assisting people with issues such as economic disadvantage, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, or inadequate housing.
- Demonstrate commitment to equity, inclusion, and person-centered service, recognizing and honoring the diverse experiences, cultures, and strengths of families.
- Experience with motivational interviewing and strength-based case management.
- Ability to take initiative, work independently, engage in continuous learning, and be open to feedback and growth.
- Strong organizational skills and ability to manage multiple priorities accurately, professionally, and empathetically in a high-volume, fast-paced setting.
- Ability to explain complex rules, policies, and processes accessibly and compassionately to diverse populations.
- Knowledge of ODHS programs and community resources, and ability to coordinate services across systems.
- Valid driver’s license and acceptable driving record.
- Submit application materials addressing the minimum qualifications and essential attributes; a cover letter is required.
- If selected as a finalist, pass criminal history and background checks.
Responsibilities
- Provide person-centered, strength-based coaching that recognizes families’ goals, values, and capacities.
- Partner with ODHS programs, community agencies, and local service providers to promote equitable access to resources and self-sufficiency opportunities.
- Conduct comprehensive assessments and collaborate with families on goals, strengths, barriers, and support systems.
- Work with adults to create actionable plans for stability and reduced or ended reliance on public assistance.
- Develop individualized coaching and employment plans using a continuum of JOBS activities, including participation, skill-building, education, and work experiences.
- Evaluate employment readiness and identify transferable skills, training, work experience, sustainable opportunities, and targeted community referrals.
- Use motivational interviewing to encourage confidence and persistence in pursuing employment goals.
- Maintain current knowledge of employment services, contractors, and community resources to tailor referrals and supports.
- Provide crisis intervention and safety planning for individuals experiencing domestic violence, including access to resources and emergency funding.
- Determine program eligibility and issue grant payments when appropriate.
- Collaborate with advocacy and community partners to promote safety, stability, and empowerment.
- Conduct home and community visits and attend trainings, involving frequent local travel.
Benefits
- ODHS Employee Resource Group communities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases until the top of the listed salary range is reached.
- Amazing benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
- Possible 5% differential pay upon passing the required language test.
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What This Job Offers
Job Type
Full-time
