Case Manager Immigration Bilingual Spanish

The GEO Group•Louisville, IL

2d•Onsite

About The Position

The Case Manager provides case management to Intensive Supervision Appearance Program (ISAP) participants from entry through release, administering program policies and procedures defined by the Department of Homeland Security contract. BI Incorporated operates ISAP for DHS, U.S. Immigration and Customs Enforcement, and Enforcement and Removal Operations. The program combines case management with supervision technology and community-based support for participants’ basic needs. The role develops and updates case management and individual service plans, conducts participant interviews and orientations, maintains confidential case records, monitors compliance with electronic monitoring, and coordinates translation and community resources. The Case Manager also conducts home visits, schedules and coordinates participant services and appearances, completes assessments and reports, and reports program violations. The position requires bilingual Spanish, some local travel, and use of standard office equipment.

Requirements

High school diploma or GED.
Two years of customer service or case management experience.
Bilingual Spanish.
Valid driver’s license and ability to safely operate a motor vehicle for home visits.
U.S. citizenship.
Ability to receive client approval to work on contract.
Must have lived in the United States for three of the last five years; military service and study abroad count.
Effective verbal and written communication skills, including ability to interpret and articulate rules, orders, instructions, and materials.
Sound judgment and an even temperament, including ability to maintain self-control in stressful situations.
Attention to detail.
Problem-solving ability.
Ability to interact sensitively with multicultural contacts.
Basic computer skills and ability to use computers and department software.

Nice To Haves

Bachelor’s degree.

Responsibilities

Develop, implement, coordinate, review, and update case management and individual service plans in accordance with regulations and program requirements.
Meet regularly with participants face-to-face as required by contractual obligations.
Maintain accurate, complete, and confidential participant case records and proactively manage cases.
Conduct intake interviews and orientation sessions within contractual timeframes.
Install electronic monitoring equipment as necessary and monitor participant compliance.
Assist participants in acquiring travel documents and maintain a log of travel-document information.
Evaluate participants’ English proficiency and identify resources needed to support clear communication.
Coordinate translation services, including emergency translation services.
Connect participants with community resources and coordinate required services.
Supervise participants while they are in Company offices.
Establish participant schedules, including counseling sessions, immigration court appearances, and access to legal services.
Coordinate attendance at legal and cultural orientation sessions and supplemental services evaluations.
Review service plans, conduct risk and needs assessments, and write progress reports in compliance with contractual obligations.
Report program violations promptly using established reporting parameters.
Conduct home visits to verify participants’ residences.
Provide emergency counseling as needed.
Identify and maintain relationships with community translation resources.
Perform other duties as assigned.