Case Manager Immigration Bilingual Spanish

The GEO Group•North Brunswick, NJ

About The Position

The Case Manager provides case management to Intensive Supervision Appearance Program (ISAP) participants from entry through release, administering policies and procedures defined by the Department of Homeland Security contract. The role combines participant supervision, case planning, service coordination, recordkeeping, and compliance monitoring. It requires regular face-to-face contact with participants, some local travel and home visits, and the installation and monitoring of electronic monitoring equipment as needed. Bilingual Spanish is required.

Requirements

High school diploma or GED.
Two years of customer service or case management experience.
Bilingual Spanish.
Valid driver’s license and ability to safely operate a motor vehicle for home visits.
U.S. citizenship.
Ability to receive client approval to work on contract.
Must have lived in the United States for three of the last five years; military service and study abroad count.
Effective verbal and written communication skills, including the ability to interpret and articulate rules, orders, instructions, and materials.
Sound judgment, an even temperament, and ability to maintain self-control in stressful situations.
Attention to detail and problem-solving ability.
Ability to interact sensitively with multicultural contacts.
Basic computer skills and ability to use computers and department software.

Nice To Haves

Bachelor’s degree.

Responsibilities

Develop, implement, coordinate, review, and update case management and individual service plans in accordance with regulations and program requirements.
Meet with participants face-to-face regularly as required by contractual obligations.
Maintain accurate and complete confidential case records from participant entry through release, proactively managing cases using appropriate tools and techniques.
Conduct intake interviews and orientation sessions within contractual timeframes and requirements.
Install electronic monitoring equipment when necessary and monitor participants’ compliance with the electronic monitoring program.
Assist participants in acquiring travel documents from their countries of citizenship and maintain a log of travel document information.
Evaluate participants’ English proficiency to determine communication resources needed.
Coordinate and facilitate translation services, including emergency translation services.
Connect participants with community resources such as transportation, medical care, food, shelter, clothing, education, financial, legal, religious, and social adjustment services.
Supervise participants while they are in Company offices.
Establish participant schedules, including counseling sessions, immigration court appearances, and access to legal services.
Coordinate participant attendance at legal orientation and cultural orientation sessions and supplemental services evaluations.
Review service plans, conduct risk and needs assessments, and write progress reports regularly in accordance with contractual obligations.
Report program violations promptly using established reporting parameters.
Conduct home visits to verify participants’ residences.
Provide emergency counseling to participants as needed.
Identify and maintain relationships with community translation resources, including private services, volunteers, universities, ESL schools, NGOs, churches, and other organizations.
Perform other duties as assigned.

Benefits

Two weeks of vacation.
56 hours of sick time.
15 paid holidays.
Medical, dental, and vision coverage.
Term life insurance, including spouse and dependents.
Accidental death and dismemberment insurance.
Short- and long-term disability.
Flexible spending account.
401(k) retirement program.
Stock purchase program.
Tuition reimbursement of $3,500 per year.
Employee Assistance Program (EAP).
Legal program through Legal Club of America.
Direct deposit.
Theme park and attraction discounts.
Opportunities to move to other facilities and divisions through internal promotion.