Case Manager Immigration Bilingual Spanish

The GEO Group•Atlanta, GA

About The Position

The ISAP Case Specialist provides case management for Intensive Supervision Appearance Program (ISAP) participants from entry through release, administering program policies and procedures established under the Department of Homeland Security contract. The role develops and maintains case and service plans, supports participants with community resources and translation services, monitors program compliance, and completes required reporting and home visits. The position operates in a typical office environment and requires some local travel. Work involves standard office equipment and installing electronic monitoring equipment, as well as regular movement including standing, walking, sitting, climbing stairs, and entering and exiting a car to conduct home visits.

Requirements

High school diploma or GED.
Two years of customer service or case management experience.
Bilingual Spanish.
Valid driver’s license and ability to safely operate a motor vehicle for home visits.
U.S. citizenship.
Ability to receive client approval to work on the contract.
Must have lived in the U.S. for three of the last five years; military service and study abroad count.
Effective verbal and written communication skills, including the ability to interpret and articulate rules, orders, instructions, and materials.
Sound judgment, an even temperament, and ability to maintain self-control in stressful situations.
Attention to detail and problem-solving ability.
Ability to work sensitively with multicultural contacts.
Basic computer skills and ability to use computers and department software.

Nice To Haves

Bachelor’s degree.

Responsibilities

Develop, implement, coordinate, review, and update case management and individual service plans in accordance with regulations and program requirements.
Meet with participants regularly as required by contractual obligations.
Maintain accurate, complete, and confidential case records and proactively manage cases using appropriate tools and techniques.
Conduct intake interviews and orientation sessions within contractual timeframes.
Install electronic monitoring equipment as necessary and monitor participant compliance.
Assist participants in acquiring travel documents from their countries of citizenship and maintain travel-document logs.
Evaluate participants’ English proficiency and identify resources to support clear communication.
Coordinate translation services, including emergency translation services.
Connect participants with community resources, including transportation, medical care, food, shelter, clothing, education, financial, legal, religious, and social-adjustment services.
Supervise participants while they are in Company offices.
Establish participant schedules for counseling, immigration court appearances, legal services, and other required sessions.
Coordinate participant attendance at legal and cultural orientation sessions and supplemental-services evaluations.
Review individual service plans, conduct risk and needs assessments, and write progress reports as required.
Report program violations promptly using established reporting parameters.
Conduct home visits to verify participants’ residences.
Refer participants for emergency counseling as needed.
Identify and maintain relationships with community translation resources, including private services, volunteers, universities, ESL schools, NGOs, churches, and other organizations.
Perform other duties as assigned.