Case Manager Immigration Bilingual Spanish

The GEO Group•Manassas, VA

15h

About The Position

Provides case management for Intensive Supervision Appearance Program (ISAP) participants from entry through release by administering program policies and procedures defined by the Department of Homeland Security contract. The role develops and manages individual service plans, maintains confidential case records, conducts participant interviews and orientations, monitors compliance, connects participants with community resources, and coordinates language and other support services. Regular face-to-face meetings and home visits are required, along with installation of electronic monitoring equipment when necessary. The position requires bilingual Spanish, a high school diploma or GED, two years of customer service or case management experience, U.S. citizenship, and a valid driver’s license. A bachelor’s degree is preferred. The work is performed in a typical office environment and includes some local travel and physical activities associated with home visits and electronic monitoring equipment.

Requirements

High school diploma or GED required.
Two years of customer service or case management experience required.
Bilingual Spanish required.
Valid driver’s license required and ability to safely operate a motor vehicle for home visits.
U.S. citizenship required.
Must receive client approval to work on the contract.
Must have lived in the U.S. for three of the last five years; military service and study abroad count.
Effective verbal and written communication skills, including ability to interpret and articulate rules, orders, instructions, and materials.
Sound judgment and an even temperament, including ability to maintain self-control in stressful situations.
Attention to detail.
Problem-solving ability.
Ability to interact sensitively with multicultural contacts.
Basic computer skills and ability to use computers and department software.
Ability to bend, stoop, and use hands and fingers to place and install electronic monitoring equipment and perform data entry.
Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in a day for home visits.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Develop, implement, coordinate, review, and update case management and individual service plans in accordance with state and federal regulations and program requirements.
Meet with participants face-to-face regularly as required by contractual obligations.
Maintain accurate, complete, and confidential case records from participant entry through release, proactively managing cases with appropriate tools and techniques.
Conduct intake interviews and orientation sessions within contractual timeframes and requirements.
Install electronic monitoring equipment when necessary and monitor participants’ compliance with the electronic monitoring program.
Assist participants in acquiring travel documents from their countries of citizenship and maintain a log of travel document information.
Evaluate participants’ English proficiency to determine communication resources needed.
Coordinate and facilitate translation services, including emergency translation services.
Connect participants with community resources, including transportation, medical, food, shelter, clothing, educational, financial, legal, religious, and social adjustment resources.
Supervise participants while they are in Company offices.
Establish participant schedules, including counseling sessions, immigration court appearances, and access to legal services.
Coordinate participants’ attendance at legal orientation and cultural orientation sessions and supplemental services evaluations.
Review individual service plans, conduct risk and needs assessments, and write progress reports regularly in compliance with contractual obligations.
Report program violations promptly using established reporting parameters.
Conduct home visits to verify participants’ places of residence in compliance with contractual obligations.
Provide emergency counseling to participants as needed.
Identify and maintain relationships with community translation resources, including private services, volunteers, universities, ESL schools, NGOs, churches, and other organizations.
Perform other duties as assigned.