Case Manager Immigration Bilingual Spanish

The GEO Group•Chicago, IL

About The Position

The Case Manager provides case management for Intensive Supervision Appearance Program (ISAP) participants from entry to release by administering program policies and procedures defined by the Department of Homeland Security contract. The role develops and maintains case and individual service plans, meets with participants as required, coordinates access to community resources and services, and monitors compliance with program requirements. The position requires bilingual Spanish skills and includes local travel and home visits, as well as use of electronic monitoring equipment.

Requirements

High school diploma or GED required.
Two years of customer service or case management experience required.
Bilingual Spanish required.
Valid driver’s license and ability to safely operate a motor vehicle for home visits.
U.S. citizenship required.
Ability to receive client approval to work on contract.
Must have lived in the U.S. for three of the last five years; military service and study abroad count.
Effective verbal and written communication skills, including the ability to interpret and articulate rules, orders, instructions, and materials.
Sound judgment, an even temperament, and ability to maintain self-control in stressful situations.
Attention to detail and problem-solving ability.
Ability to interact sensitively with multicultural contacts.
Basic computer skills and ability to use computers and department software.
Ability to use standard office equipment, including a copier, computer, keyboard, telephone, and fax machine.
Ability to bend, stoop, and use hands and fingers to place and install electronic monitoring equipment and perform data entry.
Ability to stand, walk, sit, climb or balance, enter and exit a car, and climb stairs multiple times in a day for home visits.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Develop, implement, coordinate, review, and update case management and individual service plans in accordance with state and federal regulations and program requirements.
Meet face-to-face with participants regularly as required by contractual obligations.
Develop and maintain accurate, complete, and confidential case records from participant entry to release; proactively manage cases using appropriate tools and techniques.
Conduct intake interviews and orientation sessions within contractual timeframes and requirements.
Install electronic monitoring equipment when necessary and monitor participant compliance with the electronic monitoring program.
Assist participants in acquiring travel documents from their countries of citizenship and maintain a log of travel document information.
Evaluate participants’ English proficiency and determine resources needed to support clear communication.
Coordinate and facilitate translation services, including emergency translation services.
Connect participants with community resources, including transportation, medical care, food, shelter, clothing, education, financial, legal, religious, and other social adjustment or facilitative services.
Supervise participants while they are in Company offices.
Establish participant schedules, including counseling sessions, immigration court appearances, and access to legal services.
Coordinate participant attendance at legal orientation and cultural orientation sessions and supplemental services evaluations.
Review individual service plans, conduct risk and needs assessments, and write progress reports in compliance with contractual obligations.
Report program violations promptly using established reporting parameters.
Conduct home visits to verify participants’ places of residence in compliance with contractual obligations.
Provide emergency counseling to participants as needed.
Identify and maintain relationships with community translation resources, including private services, volunteers, universities, ESL schools, NGOs, churches, and other organizations.
Perform other duties as assigned.