Human Resources Operations Specialist (Temp)

Neighborhood Healthcare•Escondido, CA

About The Position

The Human Resources Operations Specialist creates and maintains employee personnel records at Neighborhood Healthcare and manages HR processes including pre-employment, onboarding, initial credentialing, data management, and HR compliance. The specialist maintains accurate information in the HRIS and serves as a resource for employees with HR-related inquiries. The role coordinates new-hire orientation and onboarding, supports credentialing for clinical staff, and collaborates with management and cross-functional teams to ensure complete records and a smooth employee experience. It also conducts regular audits and helps improve HR operations processes.

Requirements

Bachelor’s degree or equivalent combination of education and experience in human resources, project management, customer service, or general business administration.
Two years of customer service, recruiting, human resources, or general administration experience.
Excellent verbal and written communication skills, including composition, typing, and proofreading.
Ability to interpret instructions presented in written, oral, diagram, or schedule form.
Ability to assess situations and independently develop an appropriate plan of action with a sense of urgency.
Ability to interact courteously and professionally with staff and other stakeholders.
Ability to manage multiple tasks simultaneously.
Strong planning and organizational ability.
Ability to work independently and as part of a team.
Ability to handle highly confidential information professionally and ethically.
Ability to lift or carry 10 pounds and stand for long periods.
Ability to follow safety and infection-control procedures and maintain the privacy of patient, employee, and volunteer information.

Nice To Haves

Human Resources certification.
Experience in the healthcare industry.
Experience with multiple phone lines.
Bilingual in English and Spanish, English and Arabic, or English and Mandarin.
Knowledge of project-management software, donor databases, and social media platforms; experience with Asana, WordPress, GiveSmart, eTapestry, Canva, Constant Contact, or Virtuous is preferred.
Knowledge of identifying, cultivating, and securing multiple mid-level to major gift donors, both private and corporate.

Responsibilities

Provide backup support to front office administrative assistants as needed.
Respond promptly and compassionately to patients and employees, and maintain professional relationships with staff, clients, and the public.
Enter and maintain employee data in the HRIS, including new-hire information and changes to pay, status, demographics, site, organization, and FTE.
Document employee changes by preparing employee change forms and other status-change documentation.
Create and maintain employee personnel records, including scanning and storing hardcopy documents electronically.
Work with management on electronic file-management guidelines and records retention, and support projects to reorganize files in accordance with retention regulations.
Develop, process, and maintain periodic employee status reports for management.
Answer and research employee HR-related inquiries and refer questions to other HR teams when needed.
Prepare new-hire binders and onboarding documentation; create employee badges, set up timekeeping kiosks, complete time entries, and perform verification processes.
Create facilities and IT tickets for the department as requested.
Help assign training modules to employees as requested.
Process pre-employment occupational health screening authorizations, inform candidates, and review and file results.
Collect, review, and file background-check results; identify missing education items, obtain required documentation, and notify managers of flags.
Work with the HR Operations Manager and Talent Acquisition teams to submit offer-rescission letters for candidates who fail pre-screening qualifications.
Oversee initial and ongoing credentialing for clinical staff, ensuring required documentation is collected and verified.
Use Modio credentialing software to track and manage Licensed Individual Practitioners’ credentials.
Assist the HR Compliance Specialist with timely renewal of licenses, certifications, and other credentials.
Conduct weekly virtual new-hire orientation, review and improve orientation materials, coordinate first-week schedules, and coordinate required training with the Electronic Medical Records team.
Lead the weekly New Hire Huddle and coordinate with EMR, Provider Enrollment, Talent Acquisition, and Compliance teams.
Identify opportunities to improve HR Operations processes and implement best practices.
Manage voluntary terminations by preparing final paychecks, revoking access, notifying supervisors, coordinating exit interviews, and working with the HR Operations Manager on accurate code creation and entry.
Conduct regular audits of personnel files, credentialing files, and HRIS data to maintain completeness and accuracy.
Perform other related duties as required and assigned.
Follow safety, infection-control, privacy, and corporate-integrity procedures; report injuries, unsafe conditions, and unethical, fraudulent, or unlawful activity.