Human Resources Operations Specialist

SERVPRO Team Wall - 9695•Sparks Glencoe, MD

5d•$70,000 - $85,000

About The Position

SERVPRO Team Wall is seeking a knowledgeable, discreet, and solutions-focused Human Resources Operations Specialist to handle payroll, benefits, compliance, and process improvement across its locations. The role serves as a trusted resource for leaders and team members, balancing employee experience with operational discipline, legal compliance, and sound business judgment. The specialist works collaboratively with the Human Resources Generalist to support the Director of People & Marketing and is willing to travel occasionally among Team Wall markets.

Requirements

Strong working knowledge of federal, Maryland, Pennsylvania, and applicable local employment laws.
At least 5 years of progressive human resources experience supporting executive leadership.
Demonstrated experience handling confidential employee-relations matters, investigations, leave administration, benefits, payroll, and HR compliance.
Sound judgment, strong documentation habits, and the ability to apply policies consistently and fairly.
Experience with HRIS and payroll platforms.
Strong proficiency with Microsoft 365 and the ability to improve processes through systems and workflow controls.
Clear written and verbal communication skills, with the ability to coach leaders and build effective cross-functional partnerships.
Ability to remain calm, organized, and solution-oriented in a fast-paced environment.
Willingness to travel occasionally among Team Wall markets.

Nice To Haves

Experience with Paylocity.

Responsibilities

Maintain working knowledge of federal, Maryland, Pennsylvania, and applicable local employment laws; identify changes affecting wage and hour practices, classifications, leave, accommodations, anti-discrimination, and personnel documentation; escalate significant risks and seek qualified legal guidance when needed.
Provide confidential, timely guidance on workplace concerns, complaints, conflict, discipline, and performance matters, and conduct fair, documented investigations.
Coach and support managers on consistent policy application, documentation, performance improvement plans, progressive discipline when appropriate, and respectful employee communication.
Oversee the accuracy and timely completion of HR-side payroll activities in Paylocity, including employee changes, timekeeping exceptions, deductions, PTO, approvals, and required documentation; coordinate with Finance and payroll vendors on reconciliations and corrections.
Administer benefits eligibility, changes, employee questions, vendor coordination, and issue resolution, while ensuring confidential and timely handling of sensitive employee information.
Manage FMLA, applicable state and company leave, disability, and reasonable-accommodation processes; track deadlines, maintain documentation, and coordinate with managers on return-to-work plans.
Coordinate employment-related injury documentation, workers’ compensation communications, return-to-work administration, and required reporting with Operations, insurers, and safety leadership.
Maintain accuracy, responsiveness, confidentiality, sound business judgment, and written and verbal professionalism; follow through proactively on assigned responsibilities and identify issues before they become escalations.
Collaborate with the Human Resources Generalist to support the Director of People & Marketing.
Travel occasionally among Team Wall markets.