Human Resources Business Operations Specialist

Syracuse City School District•Syracuse, NY

6d•Onsite

About The Position

The Human Resources Business Operations Specialist works with personnel and information technology staff to analyze and implement programs and processes, including those supported by a Human Resources Information System (HRIS). The role manages ongoing processes, supports new projects, identifies improvement opportunities, provides day-to-day end-user assistance, and helps clean and maintain data in existing systems. The position coordinates the work of staff members but has no direct supervisory responsibility, and works under the general supervision of an administrative superior. The role supports HR operations through process analysis and improvement, reporting and data analysis, HR systems implementation, technology troubleshooting, and collaboration with IT, Finance, HR, Benefits, Compensation, Payroll, and other business units. The position is full-time, 40 hours per week, 12 months per year, exempt, and 100% in-person; occasional work from home may be allowed under the Unit 11 contract. The current salary range is $89,055–$112,533, depending on experience and qualifications. The position is hired provisionally, and the successful candidate must pass the title exam and be reachable on the resulting eligibility list to be retained. A fingerprint-based background check is required at the candidate’s cost of $107.50.

Requirements

Bachelor’s degree from a regionally accredited or degree-granting college or university.
At least 18 months of professional-level Human Resources experience that includes use of computerized HRIS applications, unless substituted by qualifying graduate semester hours in a listed or closely related field.
At least one year of project management, operations analysis, and/or systems data analysis/reporting experience; this requirement cannot be substituted by graduate semester hours.
Working knowledge of human resources information system usage.
Working knowledge of process improvement.
Good knowledge of Microsoft Word and Excel.
Strong organizational skills.
Strong verbal, written, and presentation skills.
Analytical skills.
Customer service orientation using a consultative approach.
Ability to work independently with minimal supervision and develop solutions aligned with organizational culture and strategies.
Ability to foster a positive, productive work environment.
Ability to manage multiple projects for multiple customers and stakeholders.
Ability to build collaborative relationships with team members, stakeholders, and internal customers.
Ability to think creatively about solutions.
Ability to define and document business processes.
Attention to detail.
Must meet the minimum qualifications in the Onondaga County Civil Service job description for this title.
Must pass the title exam and be reachable on the resulting eligibility list to be retained.
Must pass a fingerprint-based background check; the candidate is responsible for the $107.50 cost.

Responsibilities

Identify and lead opportunities to streamline and improve delivery of HR services.
Help employees and managers solve problems related to HR programs and processes.
Communicate HR programs and changes to employees and managers.
Support the HR function in providing timely, useful information to managers and employees.
Serve as a resource to employees and management on HR programs and processes.
Seek ways to improve HR performance and existing processes through technology.
Create or assist with reports and analyze information as needed.
Ensure accurate and timely entry and maintenance of information in the HRIS.
Help establish goals and initiatives for system implementation.
Analyze HR-related data using analytical and creative thinking.
Assist the Commissioner of Personnel and management groups in identifying needs for achieving goals and complying with policies and standards established by state, federal, and regulatory agencies.
Identify emerging issues and trends and report them to the HRIS Coordinator or HR Operations Manager.
Support smooth process flow for HR operations and other HR initiatives.
Coordinate projects and initiatives as needed.
Analyze and improve daily activities associated with HR processes and programs.
Assist with developing and implementing HR systems and processes.
Collect and analyze project data for HR processes and programs, including creating reports and queries.
Work with IT professionals to troubleshoot and evaluate technology solutions.
Collaborate with IT, Finance, HR, Benefits, Compensation, Payroll, and other business units.
Respond to day-to-day end-user help requests.