Human Resources Operations Specialist

SERVPRO Team Wall - 9695•Sparks Glencoe, MD

5d•$70,000 - $85,000•Onsite

About The Position

SERVPRO Team Wall is seeking a knowledgeable, discreet, and solutions-focused Human Resources Operations Specialist to manage payroll, benefits, compliance, and process improvement across its locations. The role serves as a trusted resource for leaders and team members, balancing employee experience with operational discipline, legal compliance, and sound business judgment. This is an in-office position based at the Hunt Valley location, with typical hours of Monday through Friday, 7:30 a.m. to 4 p.m. The role works collaboratively with the Human Resources Generalist to support the Director of People & Marketing and may require occasional travel among Team Wall markets. SERVPRO Team Wall is a franchise of the SERVPRO brand, providing restoration and remediation services to help homes and businesses recover from disasters. The company describes its workplace as supportive and growth-oriented.

Requirements

At least 5 years of progressive human resources experience supporting executive leadership.
Strong working knowledge of federal, Maryland, Pennsylvania, and applicable local employment laws.
Demonstrated experience handling confidential employee-relations matters, investigations, leave administration, benefits, payroll, and HR compliance.
Sound judgment, strong documentation habits, and the ability to apply policies consistently and fairly.
Experience with HRIS and payroll platforms.
Strong proficiency with Microsoft 365.
Clear written and verbal communication skills, including the ability to coach leaders and build effective cross-functional partnerships.
Ability to remain calm, organized, and solution-oriented in a fast-paced environment.
Willingness to travel occasionally among Team Wall markets.

Nice To Haves

Paylocity experience.

Responsibilities

Maintain working knowledge of federal, Maryland, Pennsylvania, and applicable local employment laws; identify changes affecting wage and hour practices, classifications, leave, accommodations, anti-discrimination, and personnel documentation. Escalate significant risks and seek qualified legal guidance when needed.
Provide confidential, timely guidance on workplace concerns, complaints, conflict, discipline, and performance matters, and conduct fair, documented investigations.
Coach and support managers on consistent policy application, documentation, performance improvement plans, progressive discipline when appropriate, and respectful employee communication.
Oversee accurate and timely HR-side payroll activities in Paylocity, including employee changes, timekeeping exceptions, deductions, PTO, approvals, and required documentation.
Administer benefits eligibility, changes, employee questions, vendor coordination, and issue resolution while handling sensitive employee information confidentially and promptly.
Manage FMLA, applicable state and company leave, disability, and reasonable-accommodation processes; track deadlines, maintain documentation, and coordinate return-to-work plans with managers.
Coordinate employment-related injury documentation, workers’ compensation communications, return-to-work administration, and required reporting with Operations, insurers, and safety leadership.
Maintain accuracy, responsiveness, confidentiality, sound business judgment, and written and verbal professionalism; follow through on responsibilities and proactively identify issues.
Collaborate with the Human Resources Generalist to support the Director of People & Marketing.
Travel occasionally among Team Wall markets.