Human Resources Operations Analyst (Hybrid)

County of Wake, NC • Raleigh, NC

2d • $27 - $43 • Hybrid

About The Position

Wake County Government is seeking a Human Resources Operations Analyst to serve as a lead resource within its HR Operations team. The role performs complex personnel administration and HRIS transactions that support employees throughout their employment lifecycle. Reporting to the Human Resources Operations Supervisor, the analyst helps maintain accurate employee and position data, ensures personnel actions comply with County policies and procedures, and provides operational support to departments across the organization.

The position combines hands-on HR operations work with lead-level responsibilities. It requires reporting on-site to the Wake County Office Building in Raleigh at least two days per week. The work schedule is Monday through Friday, 8:30 a.m. to 5:15 p.m. The position is regular, with a hiring range of 27.20–34.92 and a market range of 27.20–42.63; the posting does not specify the currency or pay period.

Requirements

• Associate's degree in Human Resources Management, Public Administration, Business Administration, or a related field; equivalent education and experience are accepted.
• Three years of experience in human resources administration; equivalent education and experience are accepted.
• Strong knowledge of human resources operations and personnel administration principles.
• Ability to accurately manage and analyze employee and position data and identify and resolve discrepancies.
• Excellent organizational and time management skills, including prioritizing competing demands and meeting deadlines.
• Strong analytical and problem-solving skills.
• Strong customer service skills and ability to build effective working relationships with internal and external customers.
• Excellent verbal and written communication skills.
• Ability to exercise sound judgment, maintain confidentiality, and navigate sensitive situations professionally.
• Ability to work independently and contribute to a collaborative, team-focused environment.
• Demonstrated proficiency using Microsoft Office applications and HR technology systems.
• Ability to report on-site to the Wake County Office Building in Raleigh at least two days a week.
• Include all prior work experience on the application and resume.

Nice To Haves

• Experience in high-volume HR operations and personnel administration.
• Experience working with an HRIS, preferably Dayforce or a comparable enterprise system.
• Experience processing personnel actions throughout the employee lifecycle, including hires, promotions, transfers, and separations.
• Experience conducting audits, quality assurance reviews, or compliance-related HR activities.
• Experience administering I-9 and E-Verify processes and maintaining personnel records.
• Records management experience, including creating, maintaining, and updating personnel files.
• Experience in a centralized Human Resources environment, preferably in local government or another large, complex organization.
• Proficiency with Microsoft Excel, Word, Outlook, and SharePoint.

Responsibilities

• Process and audit personnel actions, including hires, transfers, promotions, organizational changes, and separations.
• Manage employee and position data in Dayforce, using quality assurance reviews and audits to ensure accuracy, compliance, and data integrity.
• Administer position-related transactions, including position creation, supervisor changes, employee assignments, and organizational updates.
• Serve as a primary resource for HR Operations inquiries; troubleshoot system and transaction issues and partner with HRIS, Payroll, and departmental stakeholders.
• Support compliance and operational initiatives through I-9 and E-Verify administration, employment authorization tracking, records management, audits, reporting, and special projects.
• In an emergency, participate in preparedness and response operations as determined by the County Manager or designee; this may include temporary assignments, changed work hours or location, exercises, and preparedness training.

Benefits

• 5% 401(k) contribution.
• Free access to the Employee Health Center.
• Competitive benefits package (specific benefits beyond those listed are not detailed).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree