Human Resources Operations Analyst (Hybrid)

Wake County Government•Raleigh, NC

1d•$27 - $35•Hybrid

About The Position

Wake County Government is seeking a Human Resources Operations Analyst to serve as a lead resource within its HR Operations team. The position performs complex personnel administration and HRIS transactions supporting employees throughout their employment lifecycle. It helps maintain accurate employee and position data, ensures personnel actions comply with County policies and procedures, and provides operational support to departments across the organization. The analyst processes and audits personnel actions; manages employee and position data in Dayforce; administers position-related transactions; and serves as a primary resource for HR Operations inquiries. The role also supports compliance and operational initiatives involving I-9 and E-Verify administration, employment authorization tracking, records management, audits, reporting, and special projects. The position reports to the Human Resources Operations Supervisor. The position is based at the Wake County Office Building in Raleigh, North Carolina, and requires on-site attendance at least two days per week. The regular schedule is Monday through Friday, 8:30 a.m. to 5:15 p.m. In an emergency, the employee may be expected to support preparedness and response operations, including temporary assignments with different duties, hours, or work locations.

Requirements

Associate's degree in Human Resources Management, Public Administration, Business Administration, or a related field; equivalent education and experience are accepted.
Three years of experience in human resources administration.
Strong knowledge of human resources operations and personnel administration principles.
Ability to accurately manage and analyze employee and position data and identify and resolve discrepancies.
Excellent organizational and time-management skills, including the ability to prioritize competing demands and meet deadlines.
Strong analytical and problem-solving skills.
Strong customer service skills and ability to build effective working relationships with internal and external customers.
Excellent verbal and written communication skills.
Ability to exercise sound judgment, maintain confidentiality, and handle sensitive situations professionally.
Ability to work independently while contributing to a collaborative, team-focused environment.
Demonstrated proficiency using Microsoft Office applications and HR technology systems.
Ability to report on-site to the Wake County Office Building in Raleigh at least two days a week.

Nice To Haves

Experience in high-volume HR operations and personnel administration.
Experience working with an HRIS, preferably Dayforce or a comparable enterprise system.
Experience processing personnel actions throughout the employee lifecycle, including hires, promotions, transfers, and separations.
Experience conducting audits, quality assurance reviews, or compliance-related HR activities.
Experience administering I-9 and E-Verify processes and maintaining personnel records.
Records management experience, including creating, maintaining, and updating personnel files.
Experience in a centralized Human Resources environment, preferably in local government or another large, complex organization.
Proficiency with Microsoft Excel, Word, Outlook, and SharePoint.

Responsibilities

Process and audit personnel actions, including hires, transfers, promotions, organizational changes, and separations.
Manage employee and position data in Dayforce, ensuring accuracy, compliance, and data integrity through quality assurance reviews and audits.
Administer position-related transactions, including position creation, supervisor changes, employee assignments, and organizational updates.
Serve as a primary resource for HR Operations inquiries, troubleshoot system and transaction issues, and partner with HRIS, Payroll, and departmental stakeholders.
Support compliance and operational initiatives through I-9 and E-Verify administration, employment authorization tracking, records management, audits, reporting, and special projects.
Participate in emergency preparedness and response operations when directed, potentially including temporary assignments, relevant exercises, and preparedness training.