Human Resources Manager

Viceroy Park Avenue•New York, NY

6d•$70,000 - $80,000

About The Position

Viceroy Hotels & Residences is opening Viceroy Park Avenue in Manhattan’s NoMad neighborhood in December 2026. The Human Resources Manager oversees day-to-day HR operations and partners with hotel leadership and colleagues throughout the colleague lifecycle, including recruitment, onboarding, employee relations, performance management, training, engagement, benefits, and compliance. The role supports a positive, inclusive, and service-focused workplace culture and ensures HR policies and practices align with company standards and employment laws. As part of the pre-opening team, the manager will help establish the property’s culture, service standards, and operational excellence. The position supports hotel operations in a fast-paced hospitality environment and requires sound judgment, organization, confidentiality, effective communication, and the ability to manage competing priorities. It also includes administering HR and payroll processes, coordinating colleague training and engagement, and providing training on Viceroy’s core values and brand standards.

Requirements

At least 1 year of progressive Human Resources experience in a hotel or related industry.
High school diploma or equivalent.
Ability to communicate effectively verbally and in writing with colleagues and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
Ability to listen to, understand, and clarify concerns raised by colleagues and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Ability to maintain confidentiality.
Ability to understand and evaluate complex information and data from various sources.
Ability to handle problems by anticipating, preventing, identifying, and solving them as needed.
Ability to maintain a warm, friendly, attentive, courteous, and service-oriented demeanor.

Nice To Haves

Previous supervisory responsibility.
College coursework in a related field.

Responsibilities

Administer insurance benefits, calculate billing totals, explain benefits, assist with enrollment forms, and answer questions.
Assist with planning, organizing, and coordinating Human Resources strategies in alignment with corporate guidelines and initiatives.
Guide managers in resolving colleague issues and concerns, and assist with counseling colleagues and managers as needed.
Apply Human Resources principles and practices in daily operations.
Support recruitment and hiring across properties, including sourcing, interviewing, and onboarding.
Ensure compliance with HR policies, procedures, federal and state laws, and company standards.
Use sound judgment to evaluate situations and identify appropriate resources.
Manage priorities and deadlines to support operational needs.
Assist in developing, coordinating, and delivering training programs and initiatives.
Build and maintain relationships with colleagues and leadership while maintaining confidentiality.
Support colleague relations and help address workplace concerns and investigations.
Support colleague engagement, collaboration, satisfaction, retention, and an inclusive workplace culture.
Contribute to HR projects and initiatives that improve the colleague experience and organizational effectiveness.
Administer compensation, benefits, leave, and performance management systems.
Assist with leaves of absence, including FMLA, ADA accommodations, parental leave, workers’ compensation, and return-to-work coordination.
Coordinate colleague offboarding, including exit interviews, final documentation, benefits transitions, system access removal, and separation procedures.
Compile review lists and distribute them to departments.
Compile, copy, and distribute turnover reports.
Enter payroll information, including wage information and changes, into the computer.
Conduct prescreening interviews.
Respond to unemployment claims and maintain the unemployment logbook.
Support payroll, benefits, leave administration, and HRIS processes.
Maintain logs of new hires, terminations, transfers, and promotions.
Audit hours worked in payroll reports for benefits eligibility.
Compile wage surveys.
Monitor and maintain the leave-of-absence log.
Monitor workers’ compensation claims and complete First Report of Injury and Employers Report of Industrial Injury forms.
Answer questions about the 401(k) plan, vacation, and insured and noninsured benefits.
Prepare and place recruitment advertising.
Process termination paperwork.
Train colleagues on Viceroy Hotel Group core values and brand standards to support exceptional guest service and the brand experience.
Coordinate colleague training sessions, development, and engagement initiatives.
Schedule Viceroy Hotel Group orientation, explain benefits, and conduct property tours.
Write articles and take pictures for the property newsletter.
Assist with special projects and plan colleague events, including meetings, picnics, and parties.
Complete required monthly HR metrics in Auditboard.
Attend required hotel meetings and trainings, maintain regular attendance and professional appearance, comply with hotel standards, support safe and efficient operations, identify and help resolve problems, and perform other duties assigned by management.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Colleague assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law