Human Resources Manager

Astound Broadband•San Marcos, TX

18d

About The Position

The Human Resources Manager is an individual contributor and key partner to leaders on performance, conflict, conduct, and discipline. The role maintains positive employee relationships and ensures compliance with company standards and applicable federal, state, and local laws. It facilitates prompt and effective resolution of workplace conflicts in a manner consistent with Astound’s mission, policies, practices, and business strategy. The Manager is a primary point of contact for employee relations matters, providing managers with support, coaching, and advice on performance management, employee discipline, policy interpretation, and termination processes. The role conducts complex workplace investigations into employee claims, prepares summary reports and recommendations, and advises business leaders on employee relations issues while upholding company values, reducing risk, and improving the team member experience. The position tracks employee data, metrics, and trends to identify process improvements; monitors changes in employment legislation and recommends policy or practice adjustments; and works with leaders on strategies to improve engagement and productivity. Travel may be required to support market needs. Other duties may be assigned.

Requirements

At least 5 years of experience managing and resolving complex employee relations matters in a multi-state business environment.
At least 5 years in a Generalist or higher role.
Deep understanding of U.S. state and federal employment law, EEO regulations, anti-discrimination laws, and accommodation laws, including Title VII, the ADA, the FMLA, and state equivalents.
Strong workplace investigations, negotiation, conflict management, and employee relations process skills.
Experience conducting investigations in a remote or hybrid work environment.
Ability to manage multiple priorities and handle complex duties with less oversight than a Generalist or Senior Generalist role.
Effective verbal and written communication with all levels of the organization.
Proficiency with Microsoft Office products, including Word, Excel, Outlook, Teams, SharePoint, and PowerPoint.
Proficiency with HR systems such as Workday, ServiceNow, or PeopleSoft.
Ability to establish and maintain effective working relationships across the organization.
Ability to use reason and de-escalation skills in difficult or emotional situations.
Bachelor’s degree in Human Resources, Human Development, Psychology, or a related field, or equivalent experience.

Nice To Haves

Bachelor’s degree in Human Resources, Human Development, Psychology, or a related field is preferred.
Human resources certification such as SHRM, HRCI, or CERP is preferred.

Responsibilities

Serve as a primary point of contact for employee relations matters.
Coach and advise managers on performance management, employee discipline, policy interpretation, and termination processes.
Conduct complex workplace investigations into employee claims and provide resolution recommendations to HR and Operations partners.
Prepare investigation summary reports, conclusions, and recommendations.
Advise business management and leadership on employee relations issues using independent judgment and critical thinking.
Consult with management on employee performance improvement plans.
Partner with leaders, Senior HR leadership, and internal counsel on corrective actions, documentation, performance coaching, and other employee actions.
Recommend corrective actions and performance management approaches to internal Legal counsel and leaders.
Review and edit corrective action documentation.
Partner with external employment counsel on escalated matters as needed.
Track employee data, metrics, and trends to help identify process improvements and approaches.
Monitor changes in federal, state, and local legislation and recommend policy or practice adjustments to maintain compliance.
Work with leadership to coach and implement strategies that improve engagement and productivity.
Use data to proactively address potential issues and enhance the employee experience.
Travel to support the needs of the market.
Perform other duties as assigned.

Benefits

401(k) retirement plan with employer match
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability insurance
Paid time off and vacation, starting at 80 hours per year and increasing with tenure
40 hours of floating holiday per year
Seven paid holidays per year
Paid sick leave, with hours varying by state and local laws
Tuition reimbursement program
Employee discount program