Human Resources Manager

Astound Broadband•Waco, TX

20d•$80,000 - $100,000

About The Position

The Human Resources Manager is an individual contributor and key partner to leaders on performance, conflict, conduct, and discipline. The role supports positive employee relationships and ensures compliance with company standards and applicable federal, state, and local laws. It facilitates prompt, effective workplace conflict resolution and addresses issues for employees, managers, and leaders in a manner consistent with Astound’s mission, policies, practices, and business strategy. The Manager advises and coaches leaders on employee relations matters, conducts complex workplace investigations, and recommends resolutions and corrective actions. The position also tracks employee data and trends, monitors changes in employment legislation, and partners with leadership to improve engagement, productivity, and the employee experience. Travel may be required to support market needs.

Requirements

At least 5 years of experience managing and resolving complex employee relations matters in a multi-state business environment, including at least 5 years in a Generalist or higher role.
Deep understanding of U.S. state and federal employment law and EEO regulations, including workplace anti-discrimination and accommodations laws such as Title VII, the ADA, and the FMLA, and their state-law equivalents.
Strong skills in workplace investigations, negotiation, conflict management, and employee relations procedures and processes.
Experience conducting investigations in remote or hybrid work environments.
Ability to manage multiple priorities and handle complex duties with less oversight than a Generalist or Senior Generalist role.
Effective verbal and written communication with all levels of an organization.
Proficiency with Microsoft Office products, including Word, Excel, Outlook, Teams, SharePoint, and PowerPoint.
Proficiency with HR systems such as Workday, ServiceNow, or PeopleSoft.

Nice To Haves

Bachelor’s degree in Human Resources, Human Development, Psychology, or a related field, or equivalent experience.
Human resources certification such as SHRM, HRCI, or CERP.

Responsibilities

Serve as a primary point of contact for employee relations matters, coaching managers on performance management, discipline, policy interpretation, and termination processes.
Conduct complex workplace investigations into employee claims; prepare summary reports, conclusions, and recommendations for HR and Operations partners.
Advise business management and leadership on employee relations issues using independent judgment and critical thinking while upholding company values, reducing risk, and improving the team member experience.
Consult with management to develop employee performance improvement plans.
Partner with leaders, Senior HR leadership, and internal counsel on corrective actions, documentation, performance coaching, and other team member actions.
Recommend corrective actions and performance management approaches to internal Legal counsel and leaders, including substantive review and editing of corrective action documentation.
Partner with external employment counsel on escalated matters as needed.
Track employee data, metrics, and trends to identify process improvements and approaches.
Monitor changes in federal, state, and local legislation and recommend policy or practice adjustments to maintain compliance.
Work with the leadership team to coach and implement strategies that improve engagement and productivity.
Use data to proactively address potential issues and enhance the employee experience.
Travel to support market needs.
Perform other duties as assigned.