Human Resources Manager

MCR Hotels•Jamaica, NY

11d

About The Position

The Human Resources Manager reports to TWA Hotel’s Director of Human Resources and supports managers and team members throughout the team member journey. The role provides business support to hotel departments through collaboration and coaching, with a focus on creating a highly engaging culture. Areas of support include labor relations, employer branding, recruitment and retention, onboarding, performance management, learning and development, workers’ compensation, employment-related legal matters, wage and hour compliance, talent and career management, diversity and inclusion, policies and procedures, recognition, and compensation and benefits. The manager supports hotel leadership, guides team members and team captains in implementing HR plans and programs, and helps ensure team members have the tools and resources to meet the hotel’s service vision. The role oversees recruiting and onboarding processes, employee records and HR systems, compliance and audits, workers’ compensation and other employment-related procedures, and team member relations activities. It also requires maintaining confidentiality, building productive working relationships, and being available to work days, nights, holidays, and weekends according to hotel needs.

Requirements

Diploma or bachelor’s degree in a related field.
At least 3 years of experience in Human Resources roles, including at least 1 year in a leadership-level position.
Recruitment experience in the hospitality field.
Previous supervisory responsibility.
Knowledge of local labor laws and employment law requirements.
Computer literacy in Microsoft Windows applications.
Ability to communicate effectively verbally and in writing with team members and guests at all levels.
Ability to listen to, understand, and clarify concerns raised by team members and guests.
Ability to multitask, prioritize departmental functions, and meet deadlines.
Strong organization skills and ability to work independently with initiative.
Strong relationship-building, leadership, and communication skills.
Ability to create and support a collaborative community and work with people from diverse backgrounds.
Multicultural awareness and flexibility in responding to change.
Self-motivated, energetic, and able to take a hands-on approach to HR management.
Ability to handle problems by anticipating, preventing, identifying, and resolving them.
Ability to understand and evaluate complex information from different sources to meet objectives.
Ability to maintain confidentiality.
Availability for a flexible schedule that may include days, nights, holidays, and weekends based on hotel demands.
Ability to perform sedentary work and frequently or constantly exert up to 10 pounds of force.

Nice To Haves

Experience in a union environment.
Human Resources experience in hotel operations is desirable.
Up-to-date knowledge of HR trends and practices in the market.

Responsibilities

Provide support, direction, and counseling to hotel leadership, managers, and team members to help meet guest expectations and the hotel’s service vision.
Promote the company’s stated values among team members.
Ensure team members have the tools and resources necessary to fulfill the hotel’s vision.
Manage team member relations programs and activities, including recognition, social events, and general hotel meetings.
Manage strategies that encourage strong team member performance.
Implement onboarding procedures and coordinate and conduct company- and brand-specific orientation and training programs.
Support ongoing feedback and coaching, and help team members access learning opportunities.
Communicate, implement, and follow company and hotel policies and procedures; oversee required communications and postings related to federal, state, and local laws.
Support the Director of Human Resources in investigating and resolving team member issues and recommending policy-based resolutions.
Guide team members and team captains in implementing HR plans, programs, policies, and training.
Manage the workers’ compensation claims process and assist with leave, unemployment claims, garnishments, and related procedures.
Create and maintain personnel files, enter new hires into HR systems, and maintain and validate personnel records.
Train new hires on HR processes, programs, policies, and information systems.
Support payroll record processing and maintenance as needed.
Respond to team member and management questions and concerns about company and HR programs, policies, and guidelines; inform HR management of team relations issues.
Maintain the confidentiality and security of team member and property records, files, and information.
Maintain accurate employee records, including interview documents, I-9 forms, reference checks, applicant self-identification forms, and orientation checklists.
Handle sensitive matters involving team members or guests with tact, respect, diplomacy, and confidentiality.
Monitor hiring and recruitment processes for compliance with applicable laws, company policies, and standards; assist with internal transfers and external hires.
Coordinate pre-hire checks, notify applicants of results, and coordinate background checks.
Schedule and track orientation and coordinate new-hire setup, job descriptions, paperwork, and other onboarding activities.
Inform job-offer recipients of documentation required on their first day to complete I-9 employment verification.
Follow employment compliance standards for new hires and follow up on outstanding paperwork.
Manage HR audits and maintain tracking systems to ensure audits are completed accurately and on time.
Prepare and review written documents, including logs, letters, memoranda, and reports, for accuracy and completeness.
Process HR-related orders through the property ordering system, confirm receipt, and process invoices for payment.
Develop and maintain positive, productive working relationships with team members and other departments.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.