Human Resources Manager
About The Position
ContinuServe is seeking a Human Resources Manager to join its Not-for-Profit HR division, serving mission-driven organizations. This hybrid role is based in the Chicago area and requires regular onsite support at client locations throughout the city. The manager supports clients across a wide range of HR functions and partners with internal generalists and HR leadership to deliver services. The role includes managing internal workflows, providing hands-on client support, and advising organizations in sectors such as education and social services. The manager supports HR functions across client accounts, mentors HR Generalists, resolves complex or sensitive HR matters, and works with AVPs and HR Directors on recruitment, retention, and succession planning. The role also supports client onboarding and service management, develops client communications, conducts investigations, manages disciplinary processes, and handles union interactions. It requires broad technical HR knowledge, strong client relationships, operational discipline, and the ability to manage multiple priorities and complex projects. The role oversees client email queues, administrative workflows, client systems and reporting, and proactive audits of client files. It also involves using HR systems, AI-enabled tools, and emerging technologies; improving and documenting SOPs and workflows; and supporting generalist work and talent acquisition as needed. ContinuServe is a tech-enabled outsourcing firm providing finance, accounting, human resources, and technology services.
Requirements
- 7+ years of progressive HR experience.
- Broad generalist background across multiple HR functions.
- Experience supporting unionized environments and labor relations.
- Excellent communication, conflict resolution, and relationship-building skills.
- Strong organizational skills and a proactive, solutions-oriented mindset.
- Comfort operating in client-facing roles and handling multiple priorities.
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
Nice To Haves
- Knowledge of compliance tied to IL DCFS, IL DHS, SAMHSA, and EEO.
- Background in a consulting or outsourced HR environment.
- SHRM-CP, SHRM-SCP, PHR, or SPHR certification (highly preferred).
Responsibilities
- Support management of all HR functions across client accounts.
- Mentor and support HR Generalists through coaching and feedback.
- Provide advanced support to resolve complex or sensitive HR issues.
- Collaborate with AVPs and HR Directors on recruitment, retention, and succession planning.
- Ensure compliance with evolving state, federal, and local employment laws.
- Build and maintain client relationships through responsive service, proactive communication, and consistent execution.
- Support client onboarding and service management for new and existing accounts.
- Develop and manage client communications, including newsletters and HR updates.
- Conduct investigations, manage disciplinary processes, and navigate union interactions.
- Advise clients on employment law, collective bargaining agreements, and HR best practices.
- Provide HR expertise across employee relations, performance management, compliance, compensation, leave administration, talent acquisition, and organizational development.
- Manage multiple client priorities, deadlines, service expectations, and complex HR projects.
- Use data and key performance metrics to improve service delivery and operational effectiveness.
- Manage client email queues and daily administrative workflows for client sites.
- Manage client systems and reporting.
- Lead proactive internal audits of client files to ensure best practices are followed.
- Leverage HR systems, AI-enabled tools, and emerging technologies to improve efficiency, decision-making, and client service.
- Refine and document SOPs and workflows for the internal client services team and clients.
- Promote client retention through proactive relationship management, strategic partnership, and consistent delivery of high-quality HR services.
- Partner with Talent Acquisition to fill key client roles as needed.
- Function as an HR generalist when business needs require.
- Ensure accurate HRIS updates and policy compliance.
Benefits
- Comprehensive benefits package.
- Paid time off.
- Paid holidays.
- 401(k).
- Health insurance coverage, including medical, dental, vision, and life insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
