Human Resources Generalist

Vertex Education•Chandler, AZ

About The Position

The Human Resources Generalist supports Vertex Central Services by providing employee assistance and guidance, maintaining HR compliance and data integrity, and supporting a fair and trusting workplace. The role handles employee relations matters, coaches managers through conflict resolution and performance interventions, and applies progressive discipline protocols consistently. It also manages employee inquiries through the Zendesk HR ticketing queue and uses recurring inquiry themes to improve HR documentation and self-service resources. The position administers and documents multi-state leave requests and accommodations, supports employee benefit programs and enrollment activities, and maintains records in compliance with applicable regulations. It manages offboarding logistics and exit feedback, coordinates system access deactivation with IT and other teams, and audits and updates employee lifecycle data in Workday. The role may collaborate with the Director of HR or outside counsel on complex compliance and accommodation matters. The position requires passing a criminal history background check and obtaining and maintaining a valid IVP Level One Fingerprint Clearance Card. It involves local and in-state travel and occasional lifting of objects up to 25 pounds, as well as periods of sitting, talking on the phone, standing, kneeling, stooping, and concentration.

Requirements

At least 5 years of dedicated Human Resources experience, with an emphasis on employee relations, progressive discipline, and consistent policy enforcement.
Demonstrated ability to coach managers through conflict mediation and performance interventions.
Applied knowledge of multi-state employment laws, leave administration including FMLA and ADA, and compliance tracking.
Ability to balance empathetic employee support with detailed manual data auditing.
Hands-on experience with enterprise HRIS platforms and maintaining accurate data for reporting and organizational planning.
Experience managing and resolving employee inquiries through a centralized HR helpdesk or ticketing system.
Must be able to obtain and maintain a valid IVP Level One Fingerprint Clearance Card.
Must pass a criminal history background check.
Ability to lift objects weighing up to 25 pounds on occasion.
Ability to sit for extended periods and, as needed, talk on the phone, stand, kneel, stoop, and concentrate for extended periods.
Ability to travel locally and in-state.

Nice To Haves

Bachelor’s degree in Human Resources, Business, or a related field.
Active PHR or SHRM-CP certification.
Hands-on experience using Workday for core HR data, CaseIQ for employee relations, and Zendesk for employee support ticketing.
Experience handling complex accommodation requests across multiple state jurisdictions in coordination with legal counsel.

Responsibilities

Investigate and mediate employee relations issues using CaseIQ and document fair, consistent resolutions.
Coach managers through conflict resolution and performance interventions to build their ability to manage team dynamics.
Guide leaders in following progressive discipline protocols, including documented warnings and established steps.
Identify policy misunderstandings and recommend targeted training or communication updates.
Triage and respond to employee inquiries through the Zendesk HR ticketing queue, providing timely and empathetic support.
Categorize and resolve employee support tickets using established policy guidelines.
Review support requests for recurring themes and improve HR documentation, FAQs, and self-service resources.
Administer and document leave requests and accommodations while adhering to applicable state regulations and organizational policies.
Collaborate with the Director of HR or outside counsel on complex, multi-state leave and accommodation matters.
Maintain compliance records and prepare standardized reports for audits, regulatory checks, and risk mitigation.
Respond to employee inquiries about state, federal, and organizational HR compliance.
Administer medical, dental, vision, life insurance, disability, FSA/HSA, and retirement benefit programs.
Support benefit enrollment, qualifying life event changes, and annual open enrollment.
Respond to benefit inquiries, maintain benefit records, and support benefits communications, employee education, and wellness initiatives.
Ensure benefits compliance with applicable regulations, including ACA, COBRA, HIPAA, and ERISA.
Audit benefit eligibility and enrollment data in HRIS and payroll systems.
Manage offboarding for departing Central Services employees, including asset recovery, system deactivation coordination, and transition logistics.
Review exit interview feedback to identify trends in employee retention and satisfaction.
Coordinate with IT and other teams to ensure system access is deactivated and exit processes are completed.
Audit and correct Workday data, maintain core HR records, and enforce standardized data entry procedures.
Update and verify employee lifecycle changes in Workday, including title, compensation, and reporting-line changes.
Propose efficiencies to strengthen HR data procedures and balance data monitoring with urgent employee support.