Human Resources Generalist

Spring Education Group • West Chester, PA

10d • Hybrid

About The Position

The Human Resources Generalist supports cross-functional HR operations across Spring Education Group, partnering with HR Services, Benefits and Leave Administration, Workers’ Compensation, Payroll, and HRIS. The position coordinates time-sensitive documentation, maintains accurate employee and system records, responds to routine inquiries, and improves employee and school leader self-service resources. It handles confidential information with discretion and escalates complex matters to the appropriate functional owner. The role also owns routine HR data and Dayforce HRIS audits, monitors outstanding items and deadlines, coordinates follow-up across teams, and tracks issues through resolution or escalation.

This position is based in West Chester, Pennsylvania. Candidates must be local and able to work in the West Chester office Tuesday through Thursday each week, with the option to work remotely on Mondays and Fridays. Limited travel is required, approximately once per quarter. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education and relevant experience.
• 2–4 years of relevant HR operations or shared services experience, including exposure to benefits or leave administration, onboarding, payroll support, or HRIS data maintenance.
• Strong organization, attention to detail, and ability to manage competing deadlines and time-sensitive requests.
• Sound judgment when handling confidential employee, medical, payroll, and benefits information.
• Clear written and verbal communication and a responsive, service-oriented approach.
• Ability to work across functional teams, follow documented procedures, recognize exceptions, and escalate appropriately.
• Proficiency with spreadsheets and HR systems, including reviewing data, documenting discrepancies, and maintaining accurate records.
• Ability to create clear job aids and instructional resources and learn new systems and processes.
• Must be local to West Chester, Pennsylvania, and able to work in the office Tuesday through Thursday each week.

Nice To Haves

• Experience using Dayforce.
• Experience supporting a multi-state, multi-location workforce.
• SHRM-CP or PHR certification.

Responsibilities

• Complete time-sensitive California Employment Development Department forms in coordination with the responsible leave and benefits team, following established procedures and review requirements.
• Prepare and process benefit cancellation letters for employees on leave who have not made required benefit payments, following approved guidance and escalation procedures.
• Track outstanding leave and benefits documentation, maintain accurate records, and coordinate routine follow-up with employees and internal teams.
• Organize confidential workers’ compensation documentation, maintain records, and coordinate communications with employees and school leaders under the responsible team’s direction.
• Track workers’ compensation documentation and follow-up items, maintain case status records, and coordinate with internal contacts and claims administrators.
• Process expense reimbursement submissions according to established procedures.
• Assist with garnishment paperwork and related Dayforce entries in partnership with Payroll.
• Monitor California termination notifications and coordinate follow-up with Payroll and HR Services to support compliance with final-pay deadlines; track outstanding information and escalate missing documentation, processing concerns, or potential delays.
• Sort and distribute incoming HR mail to the appropriate functional teams.
• Follow up with school leaders on outstanding Form I-9 and onboarding documentation, maintain accurate tracking, and escalate overdue items.
• Respond to routine employee and school leader questions, provide approved resources, and route complex inquiries to the appropriate team.
• Maintain and update employee-facing Dayforce guides and job aids.
• Own recurring audits of employee data and system configurations in Dayforce, including full-time eligibility, pay classes, pay groups, 401(k) deferral rates, role access, and other key HR data.
• Identify and investigate discrepancies, determine appropriate corrective actions, implement authorized system or data corrections, coordinate with stakeholders, document changes, and track issues through resolution.
• Establish and maintain an audit schedule; document procedures and findings; track recurring discrepancies and corrective actions; and recommend process or system improvements.
• Support Dayforce upgrade testing by executing assigned test scenarios, documenting results, and reporting issues.
• Develop Dayforce walkthrough videos and learning resources for employees and school leaders.
• Identify opportunities to improve administrative workflows, documentation, and service delivery across HR functions.
• Maintain confidentiality, communicate accurately and promptly, and perform other related duties as assigned.

Benefits

• Full medical, dental, and vision insurance.
• FSA/HSA options.
• 401(k) with company match.
• Student tuition remission.
• Continued education savings through university partners.
• Paid holidays and sick days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level