Human Resources Administrator

Optical Outlets•Northwest Park, FL

3d•$23 - $27

About The Position

Under general supervision, the Human Resources Administrator processes administrative tasks and responds to routine employee inquiries about human resources topics, including employee policies, programs, benefits, payroll, leaves of absence, workers’ compensation, and ergonomics. The role is expected to address most requests independently, while seeking support from specialist functions such as benefits, disability management, payroll, or wellness for complex or appropriately escalated inquiries. The position uses established HR resources and procedures to resolve employee issues, explains insurance coverage and benefits, and liaises with carriers and vendors to research or resolve data issues. The role also identifies recurring problems, suggests process improvements, escalates cases requiring additional expertise, and performs work in accordance with established Human Resources Division standards. The working environment is generally favorable, with adequate lighting and temperature and no hazardous or unpleasant conditions caused by noise, dust, or similar factors. For remote or hybrid roles, employees must demonstrate engagement in virtual environments, including maintaining camera presence during meetings. The description indicates the general nature and level of work and is not a comprehensive inventory of all duties or qualifications. VSP Vision is an equal opportunity employer, maintains a drug-free workplace, and conducts pre-employment substance abuse testing. Compensation may vary by market and is determined based on experience and other job-related factors permitted by law; the package may include eligible bonuses and commissions.

Requirements

Two to four years of experience using extensive knowledge of human resources business practices, or an equivalent combination of education and experience providing the required knowledge, skills, and abilities.
Two to four years of experience effectively processing benefits, payroll, and/or disability management inquiries.
High interpersonal skills for handling sensitive and confidential situations and documentation.
Ability to take ownership of problems and lead them toward a solution.
Ability to multitask in a high-volume setting.
Superior customer service orientation and verbal and written communication skills.
Attention to detail when composing and proofreading materials, establishing priorities, and meeting service levels and deadlines.
Ability to navigate multiple computer applications, including HRIS, intranet, online timekeeping, and payroll data applications, and knowledge of various computer software applications.
For remote or hybrid roles, ability to demonstrate engagement in virtual environments, including maintaining camera presence during meetings.

Responsibilities

Use the human resources knowledge base to answer employee inquiries and address issues.
Use procedures, policy manuals, knowledgeable tools, and other reference materials to resolve inquiries or issues.
Recognize unusual events or recurring problem areas and work with management to resolve arising issues.
Explain insurance coverage and other benefits to employees.
Liaise with carrier and vendor contacts to research or resolve data issues.
Suggest methods to update, simplify, and enhance processes, procedures, and technologies.
Escalate complex cases to appropriate resources when additional expertise or research is required.
Perform work in accordance with established Human Resources Division standards.