Store - Huck's Store Manager

Hucks•Peoria, IL

About The Position

The Huck’s Market Store Manager is responsible for the proper and efficient operation of the store in accordance with company policy and local laws, ensuring profitability and maintaining a high level of customer service. The role oversees store operations across customer service, financial performance, general management, accounting, human resources, security, merchandising, maintenance, and safety. The Store Manager ensures the store is open and ready for business during all operating hours; manages sales, expenses, inventory, cash, staffing, training, and merchandising; and maintains a safe, clean, well-stocked store. The manager communicates with associates, division and district managers, corporate teams, vendors, and the Hucks Solution Center as needed. Duties and responsibilities may be revised, and other tasks may be assigned as circumstances change.

Responsibilities

Provide prompt, courteous customer service in accordance with company standards, maintain store appearance, keep the store ready for business during all operating hours, and resolve customer conflicts using the MAKE IT RIGHT method.
Manage sales and expenses to budget or better, use company programs and resources effectively, promote neighborhood marketing through community involvement, and motivate Sales Associates to participate in suggestive-selling contests.
Recruit candidates, schedule associates to meet business demands, communicate effectively with store associates and company personnel, model appropriate conduct, and ensure compliance with applicable laws and company policies.
Complete Store Manager checklists daily, ensure Sales Associate checklists are completed each shift, and post schedules two weeks in advance.
Complete paperwork accurately and promptly; maintain inventory and cash loss within company guidelines; conduct inventories and audits as directed; ensure daily bank deposits, including weekends; maintain adequate change; and send required documents to store analysts.
Treat associates with dignity and respect, ensure breaks are provided and all hours are recorded, address personnel issues with the Division Manager, support training and development, prevent harassment and hostile conditions, and comply with responsible retailing policy.
Ensure cash-handling procedures are followed, security video equipment works, the store is safe for customers and employees, company assets are protected, vendor check-in procedures are followed, and cash is kept only in the safe, cash register, or bank.
Post promotional signs on schedule, use current plan-o-grams, communicate special needs to the District Manager, order merchandise properly, coordinate with direct-store-delivery vendors, monitor inventory, and prevent out-of-stocks.
Keep food-service areas clean and follow sanitation procedures.
Keep floors clean, report maintenance issues that cannot be corrected immediately to the Hucks Solution Center through the Intranet, and maintain equipment using proper operating procedures.
Ensure ladders and lifting procedures are used properly, use wet-floor signs and floor dryers as required, promptly report accidents and work-related injuries, and comply with EPA regulations and underground storage tank procedures.