Hubspot Commerce Specialist
About The Position
Market My Market is a fast-growing marketing agency onboarding roughly 20 new clients per month and billing over $1 million in recurring revenue monthly. The full-time HubSpot Commerce Specialist owns the billing and collections lifecycle, including processing subscriptions, payment links, and invoices in HubSpot Commerce; reconciling HubSpot against QuickBooks; communicating with clients about billing concerns and adjustments; and supporting forecasting, reporting, and process efficiency. This is a fully remote position. Candidates must be located in one of the states listed in the posting and be available to work Eastern Time Zone business hours.
Requirements
- Hands-on experience with HubSpot Commerce, including processing subscriptions, payment links, and invoices.
- Proven experience reconciling billing platforms against QuickBooks.
- At least 4 years in accounts receivable, billing, or a similar finance operations role.
- Comfort managing high transaction volume in a fast-paced, high-growth environment.
- Strong written and verbal communication skills for client-facing interactions.
- Meticulous attention to detail and strong organizational habits.
- A process-improvement mindset and ability to identify and fix inefficiencies.
- Availability to work full-time during Eastern Time Zone business hours.
- Must be located in one of the following states: Alabama, California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, North Carolina, New Jersey, Nevada, New York, Maryland, South Carolina, Texas, Washington, or Virginia.
Nice To Haves
- Experience in an agency or subscription/SaaS billing environment.
- Familiarity with reporting or automation tools, such as advanced Excel/Sheets or BI dashboards.
- Exposure to month-end close and collaboration with an accounting team.
Responsibilities
- Set up and manage recurring subscriptions in HubSpot Commerce.
- Create and send payment links and generate invoices at scale.
- Apply incoming payments and resolve failed or declined transactions.
- Follow up on past-due balances and manage collections.
- Process prorations, credits, refunds, upgrades, downgrades, and one-off charges accurately and on time.
- Reconcile HubSpot Commerce activity against QuickBooks so transactions, payouts, and balances match.
- Investigate and resolve discrepancies between platforms.
- Maintain clean, accurate, audit-ready financial records and keep the receivables ledger current.
- Serve as the point of contact for client billing questions, concerns, and disputes.
- Communicate professionally and promptly to resolve billing issues.
- Coordinate billing adjustments and payment arrangements while protecting client relationships.
- Partner with Client Experience Managers and leadership to resolve escalations.
- Support revenue forecasting and cash-flow projections.
- Build and maintain accounts receivable reporting, including aging and collections.
- Deliver clear, accurate reports to leadership on a regular cadence.
- Identify and implement efficiencies and automation to keep billing and reconciliation processes scalable as volume grows.
Benefits
- Two weeks of PTO per year.
- Health insurance benefits.
- 401(k) plan after one year of employment.
- Remote work opportunity.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
