HubSpot Administrator

Hightower•Chicago, IL

1d•$85,000 - $90,000•Hybrid

About The Position

Hightower is a wealth management firm providing investment, financial, and retirement planning services to individuals, foundations, and family offices, along with 401(k) consulting and cash management services to corporations. The HubSpot Administrator serves as the subject matter expert for Hightower’s marketing automation platform and partners with advisor teams and corporate stakeholders to optimize email marketing, workflows, reporting, and system performance. The role supports advisor growth, operational efficiency, and the user experience across the organization. The administrator manages HubSpot accounts, roles, and system access; maintains email templates and advisor workflows; monitors email health and deliverability; and oversees data integrity between HubSpot and Salesforce. The role also monitors and improves system performance, troubleshoots issues, creates reports, answers advisor questions, provides training and onboarding, coordinates with HubSpot’s Enterprise Customer Success contact, and offboards accounts as needed. The role is based in the Chicago office, with in-office work Monday through Thursday and work from home on Fridays. The base salary is $85,000–$90,000 plus a discretionary bonus, with the exact base salary dependent on experience.

Requirements

At least 3 years of experience administering HubSpot or in a related role.
Solid understanding of marketing principles, strategies, and tactics.
Proficiency in data analysis.
Proficiency with marketing software and tools, including email marketing platforms, social media management tools, and content management systems.
U.S. citizenship, U.S. permanent residency, or other unrestricted U.S. work authorization; must not require sponsorship now or in the future.

Responsibilities

Manage HubSpot roles and system access, and work with HubSpot to add accounts and business units as needed.
Create email templates for the Hightower library.
Help advisor teams create emails and use existing templates, tailoring them to their brands.
Review emails for correct setup and adherence to best practices.
Set up workflows for advisor brands and review their implementation.
Monitor email health and serve as the in-house expert on deliverability.
Oversee data integrity between HubSpot and Salesforce through data auditing, cleanup of bounced and inactive contacts, and deduplication.
Monitor system performance and implement continuous improvements.
Troubleshoot system issues as they arise.
Create and implement operational workflows as needed.
Stay current on HubSpot capabilities and changes.
Create and pull reports for advisor teams and corporate stakeholders.
Serve as the first contact for advisor questions about marketing automation and HubSpot.
Provide HubSpot training and onboarding for new advisor teams.
Liaise with Hightower’s HubSpot Enterprise Customer Success contact as needed.
Offboard accounts as needed.

Benefits

Medical, dental, and vision insurance coverage starting on the first day of employment.
Paid parental leave: 16 weeks for a primary caregiver and 8 weeks for a secondary caregiver.
Onsite mother’s lounge.
Flexible PTO plan.
Free, brand-new gym in the Chicago office.
401(k) matching plan.
HSA employer contributions.
Student loan assistance.
Pet insurance.
Base salary of $85,000–$90,000 plus discretionary bonus; exact base salary depends on experience.