HubSpot Administrator

Hightower Advisors•Chicago, IL

2d•Hybrid

About The Position

Hightower is seeking a HubSpot Administrator to serve as the subject matter expert for its marketing automation platform. The role partners with advisor teams and corporate stakeholders to optimize email marketing, workflows, reporting, and system performance, supporting advisor growth, operational efficiency, and the user experience across the organization. The administrator manages HubSpot roles and system access, coordinates new accounts and business units, creates and maintains email templates and workflows, monitors email deliverability, and oversees data integrity across HubSpot and Salesforce. The role also monitors and improves system performance, troubleshoots issues, builds reports, provides user support and training, liaises with HubSpot’s Enterprise Customer Success contact, and offboards accounts as needed. The position is based in Hightower’s Chicago office, with in-office work Monday through Thursday and work from home on Fridays.

Requirements

At least 3 years of experience administering HubSpot or in a related role.
Solid understanding of marketing principles, strategies, and tactics.
Proficiency with data analysis.
Proficiency with marketing software and tools, including email marketing platforms, social media management tools, and content management systems.
U.S. citizenship, U.S. permanent residency, or other unrestricted U.S. work authorization; must not require sponsorship now or in the future.

Responsibilities

Manage HubSpot roles and system access, and work with HubSpot to add accounts and business units as needed.
Create email templates for the Hightower library and help advisor teams create emails or adapt existing templates to their brands.
Review emails for correct setup and adherence to best practices.
Set up workflows for advisor brands and review their implementation.
Monitor email health and serve as the in-house expert on deliverability.
Oversee data integrity across HubSpot and Salesforce through auditing, cleanup of bounced and inactive contacts, and deduplication.
Monitor system performance and implement continuous improvements.
Troubleshoot system issues and create and implement operational workflows as needed.
Stay current on HubSpot capabilities and changes.
Create and pull reports for advisor teams and corporate stakeholders.
Serve as the first contact for advisor questions about marketing automation and HubSpot.
Provide HubSpot training and onboarding for new advisor teams.
Liaise with Hightower’s HubSpot Enterprise Customer Success contact as needed.
Offboard accounts as needed.

Benefits

Medical, dental, and vision insurance coverage beginning on the first day of employment.
Paid parental leave: 16 weeks for a primary caregiver and 8 weeks for a secondary caregiver.
Onsite mother’s lounge.
Flexible PTO plan.
Work from home on Fridays.
Free, brand-new gym in the Chicago office.
401(k) matching plan.
HSA employer contributions.
Student loan assistance.
Pet insurance.
Discretionary bonus.