MH Operations Lead

Advance Stores Company•Altamonte Springs, FL

About The Position

The Hub Operations Lead is responsible for the day-to-day operations and workflow of all Hub functions, including Hub order fulfillment, inventory control, and related processes. Depending on the size and scope of operations, the role may lead Hub Inventory Specialists and Hub drivers. The position requires knowledge of store systems and basic parts, interpersonal and leadership skills, in-depth knowledge of store inventory, and the ability to coordinate with nearby stores, Hubs, PDQ, and external suppliers to fulfill orders. The role is responsible for maintaining Hub company standards. It is full time and may require MVR certification. The employee must complete required training materials and attend store meetings. The role includes directing Hub team members, resolving orders and process issues, coordinating inventory and fulfillment, and communicating risks to store leaders. It also supports store operations through deliveries, inventory activities, cleanliness, and other assigned tasks. The position requires a high school diploma or GED. Relevant experience includes inventory management in a retail environment or logistics center. The employee must be able to meet the physical demands of the role, including frequent lifting or moving of up to 50 pounds and occasional lifting or moving of up to 100 pounds. Work is usually indoors, with occasional outdoor duties and exposure to various workplace conditions.

Requirements

High school diploma or general education degree (GED).
Prior inventory management experience in a retail environment or logistics center of operations.
Prior retail experience, including basic merchandising and inventory management skills.
Prior experience leading other team members.
Good knowledge of store systems and basic parts knowledge.
Competence in oral and written communication and basic math computations.
Ability to meet and deal with the public in an unbiased manner.
Ability to work flexible hours, including nights and weekends, and to come to work on short notice as scheduling needs require.
Ability to operate inventory systems and store equipment, including forklift, pallet jack, and/or hand jack; forklift use is subject to certification and applicability.
Ability to execute and train others on inventory systems and store equipment.
High attention to detail; well-mannered and neat in appearance.
Previous work records demonstrating stability and performance results.
Ability to meet the physical demands of the role, including walking or standing predominantly; talking and hearing; using hands and fingers; reaching; climbing or balancing; stooping, kneeling, crouching, or crawling; frequently lifting or moving up to 50 pounds and occasionally up to 100 pounds.
Specific vision abilities, including close vision, distance vision, color vision, depth perception, and ability to adjust focus.
Must complete required training materials and attend store meetings.
May require MVR certification.

Responsibilities

Oversee Hub operations and resolve Hub orders and process issues in a timely manner.
Provide direction, organize and delegate work, and ensure execution by Hub team members, including Hub/Loop drivers and Hub Inventory Specialists.
Review Hub orders, pull and stage parts, and complete associated paperwork.
Coordinate with internal and third-party drivers regarding paperwork and instructions.
Work with the store-to-facility network to identify part sourcing and logistics solutions, and coordinate fulfillment options with ordering stores when parts are unavailable in the network.
Work with the General Manager, District Manager, and CSC support to maintain appropriate inventory mix and levels.
Maintain inventory accuracy and perform inventory functions, including on-hand accuracy, shrink results, cycle counts, outages, planograms, Maxi changes, price changes, front and face, and truck lead activities.
Maintain and comply with Hub records and paperwork policies and procedures.
Communicate fulfillment or shipment risks and concerns promptly to appropriate store leaders.
Lead stocking activities for replenishment orders, including scanning in product and ensuring completion within 24 hours.
Perform additional inventory activities, including overstocks, callbacks, and resets.
Safely deliver parts to customers as needed.
Assist with Front Room inventory functions, cores and defects, store cleanliness, MOD duties, and other store-related actions.
Attend store meetings and complete required training materials.
Immediately report violations of company policy or procedure to the General Manager and/or District Manager.