HRIS SERVICES COORDINATOR

Apis Services, Inc.•Philadelphia, PA

5d•$60,000 - $65,000•Onsite

About The Position

Apis Services is seeking a customer-focused, detail-oriented HRIS Services Coordinator for its ONE HR Services Tier 1 team. This full-time, on-site role in Claymont, Delaware, provides Tier 1 HR support to employees and managers through a centralized service model. The coordinator responds to employee questions by phone and through HR service tickets, assists with HR systems and processes, and serves as a welcoming on-site resource for employees, candidates, and visitors. The position manages HR inquiries from intake through resolution or appropriate handoff, supports employees with ADP, onboarding, timekeeping, HR portals, employment information, forms, and general HR system questions, and provides guidance using established policies, procedures, knowledge articles, and service resources. It also involves greeting office visitors and connecting them with the appropriate contact, protecting confidential employee information, and identifying recurring questions or opportunities to improve services and processes. Apis Services provides administrative, operational, and professional support to affiliates delivering behavioral health, intellectual and developmental disability, education, and human services programs. The coordinator partners with site leadership and the ONE HR team and may support enterprise initiatives, system enhancements, implementations, acquisitions, organizational growth, and special projects.

Requirements

High school diploma required.
Previous experience in HR, HR operations, employee services, customer service, administrative support, or a similar service-focused environment.
Strong verbal and written communication skills.
Comfort communicating with employees, managers, candidates, and visitors in person and by phone.
Ability to maintain confidentiality and exercise sound judgment.
Strong organizational skills and attention to detail.
Ability to manage phone inquiries, HR service tickets, and in-person needs throughout the workday.
Proficiency with Microsoft Office applications.
Ability to sit, stand, walk, bend, and reach as needed.
Ability to lift up to 25 pounds occasionally.
Ability to work at a computer for extended periods.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

Bachelor's degree in Human Resources, Business Administration, or a related field.
Experience supporting HR service centers or shared services environments.
Experience using HRIS, case management, ticketing, call center, or service management systems.
Experience with ADP or other HR technology platforms.
Knowledge of human resources practices and employee support processes.

Responsibilities

Serve as a primary point of contact for employees and managers seeking HR support through ONE HR Services.
Answer and manage incoming HR service phone calls and employee inquiries.
Respond to HR service tickets and resolve routine questions at first contact whenever possible.
Create, update, document, and close HR service cases accurately and promptly.
Maintain ownership of employee inquiries through resolution or appropriate handoff.
Assist employees with ADP, onboarding, timekeeping, HR portals, employment information, forms, and general HR system questions.
Provide guidance on established HR policies, procedures, and employee resources.
Route more complex issues to the appropriate HR specialist while maintaining a seamless employee experience.
Monitor open cases and provide timely follow-up through resolution.
Serve as a professional and welcoming on-site HR presence in the Claymont office.
Greet employees, candidates, visitors, and other guests arriving at the office.
Determine the appropriate point of contact and connect visitors with the leadership or team member they are there to meet.
Assist employees who visit the office seeking HR guidance or help navigating HR systems and resources.
Balance in-person support with incoming HR calls and service tickets throughout the workday.
Partner with site leadership and the ONE HR team to provide a consistent, professional employee experience.
Use knowledge articles, SOPs, and service resources to provide consistent guidance.
Protect confidential employee information and maintain compliance with privacy requirements.
Identify recurring employee questions, service issues, and opportunities for process improvement.
Participate in service improvement initiatives, system enhancements, and process optimization efforts.
Support enterprise-wide HR initiatives, implementations, acquisitions, and organizational growth activities as needed.