HRIS Coordinator

bp•Westlake, OH

3d•Hybrid

About The Position

The HRIS Service Coordinator serves as a primary resource for workforce transaction processing and HRIS support. The role helps ensure employee data is accurate, secure, and handled in compliance with company policies, procedures, confidentiality requirements, and cybersecurity standards. It reviews, validates, and processes workforce transactions in PeopleSoft; responds to and troubleshoots service requests through ServiceNow; and guides field management on workforce administration processes. The position partners with Compensation, Payroll, Compliance, and HRIS teams to support data integrity, service delivery, information security, and continuous process improvement. It serves as a subject matter expert on workforce transaction processes and approval requirements while supporting manager education and self-service capabilities. The role also contributes to HRIS Service team data requests, reports, and projects.

Requirements

At least 1 year of experience in HR, HRIS, Payroll, Shared Services, Workforce Administration, or a related field.
Experience processing employee transactions within a Human Capital System (HCM); PeopleSoft is preferred.
Experience managing shared mailboxes and ticketing systems.
Working knowledge of HR policies, approval workflows, and workforce administration processes.
Strong customer service, communication, organization, and problem-solving skills.
Ability to maintain confidentiality and handle sensitive employee information.
Strong analytical, critical-thinking, and time-management skills, with attention to detail and the ability to prioritize multiple responsibilities in a fast-paced environment.
Ability to build productive working relationships with Field Management, Compliance, Compensation, Payroll, and HRIS partners.
Ability to interpret, apply, and communicate company policies, procedures, and approval requirements.
Ability to develop training materials, facilitate learning sessions, and support knowledge-sharing initiatives.
Ability to identify opportunities to improve processes, service delivery, and data quality.

Responsibilities

Review incoming requests for completeness, accuracy, required approvals, and policy compliance.
Process workforce transactions within PeopleSoft.
Manage future-dated transactions and ensure timely processing.
Return incomplete requests with guidance regarding missing information and approvals.
Manage and monitor the HRIS Service mailbox and ServiceNow ticket queue.
Provide timely support for workforce administration inquiries and service requests.
Evaluate requests and determine when escalation is necessary.
Partner with internal collaborators to resolve service requests.
Maintain the accuracy, security, and confidentiality of employee information.
Conduct data audits and resolve discrepancies.
Create and maintain SOPs, job aids, FAQs, and knowledge articles.
Conduct quarterly webinars and training sessions.
Support the HRIS Service team with data requests, reports, and projects.