HR Systems Coordinator
Virginia Tech•Blacksburg, VA
•Hybrid
About The Position
The HR Systems Coordinator assumes primary responsibility for a concentrated operational workload supporting Virginia Tech's HR application suite. The role serves as the primary technical coordinator for operational, access, and functional issues, working with system vendors, internal enterprise teams, and university end-users to provide high-quality support and maintain documentation. Core activities include daily Tier 2 technical support, user access provisioning, TeamDynamix incident management, and Tier 1 Service Center enablement.
Requirements
- Bachelor's degree in business, information technology, human resources, or a related field, or equivalent training and professional experience.
- Demonstrated experience in a help desk, call center, or IT service management setting, including issue identification, troubleshooting, and resolution.
- Exceptional customer service skills and ability to communicate professionally and courteously across a diverse university community.
- Ability to exercise judgment, discretion, and initiative, and to maintain confidentiality when managing sensitive administrative records and personally identifiable information (PII).
- Experience using incident management systems such as TeamDynamix or ServiceNow to manage ticket queues and track vendor escalations.
Nice To Haves
- Experience supporting higher education human resources management systems, such as enterprise planning and applicant tracking systems.
- Experience creating technical procedure documentation, quick guides, or knowledge base articles for end-user training.
- Familiarity with onboarding compliance tools, system access provisioning, and basic data auditing.
- Prior experience in a higher education administrative environment.
Responsibilities
- Provide daily Tier 2 technical support for Virginia Tech's HR application suite.
- Coordinate the resolution of operational, access, and functional issues.
- Provision user access.
- Manage incidents in TeamDynamix.
- Enable Tier 1 Service Center support.
- Work with system vendors, internal enterprise teams, and university end-users to support HR applications.
- Maintain documentation.
Benefits
- Eligible for overtime.
- May be eligible for a hybrid work arrangement of three days onsite and two days remote after the training/onboarding period.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
