HR Systems Coordinator
About The Position
The HR Systems Coordinator assumes primary responsibility for a concentrated operational workload supporting Virginia Tech’s HR application suite. The position provides daily Tier 2 technical support, provisions user access, manages incidents in TeamDynamix, and enables Tier 1 Service Center support. It coordinates resolution of operational, access, and functional issues in collaboration with system vendors, internal enterprise teams, and university end-users, while maintaining high-quality support and current documentation. The position is regular, non-exempt, and eligible for overtime. It is scheduled for 40 hours per week, with salary commensurate with experience up to $59,000. The role may be primarily onsite during training and onboarding, with potential eligibility afterward for a hybrid arrangement of three days onsite and two days remote. A criminal conviction check is required.
Requirements
- Bachelor’s degree in business, information technology, human resources, or a related field, or equivalent training and professional experience.
- Demonstrated experience in a help desk, call center, or IT service management setting, including issue identification, troubleshooting, and resolution.
- Exceptional customer service skills and ability to communicate professionally and courteously across a diverse university community.
- Ability to exercise sound judgment, discretion, initiative, and confidentiality when managing sensitive administrative records and personally identifiable information.
- Experience using incident management systems such as TeamDynamix or ServiceNow to manage ticket queues and track vendor escalations.
Nice To Haves
- Experience supporting higher education human resources management systems, such as enterprise planning and applicant tracking systems.
- Experience creating technical procedure documentation, quick guides, or knowledge base articles for end-user training.
- Familiarity with onboarding compliance tools, system access provisioning, and basic data auditing.
- Prior experience working in a higher education administrative environment.
Responsibilities
- Provide daily Tier 2 technical support for Virginia Tech’s HR application suite.
- Provision user access and resolve access-related issues.
- Manage incidents in TeamDynamix and track vendor escalations.
- Enable Tier 1 Service Center support.
- Resolve operational and functional issues in coordination with vendors, internal enterprise teams, and university end-users.
- Maintain high-quality support and current documentation.
Benefits
- Professional development opportunities and university shared governance participation are encouraged.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
