HR Shared Services Specialist II

Generac • Waukesha, WI

1d

About The Position

The HR Shared Services Specialist II is a Tier 2 member of the HR Shared Services team, providing comprehensive support to employees and HR teams. The role handles complex and high-touch HR processes and provides high-volume customer service, transactional support, and escalation assistance related to HR programs, policies, and systems. It contributes to operational delivery and HR transformation by supporting projects that centralize, automate, standardize, or eliminate administrative HR work.

The specialist maintains process documentation and employee- and manager-facing knowledge content, supports training and cross-training, and works with HR Business Partners, HR specialists, Centers of Excellence, and other stakeholders. With leadership oversight, the role identifies and implements continuous-improvement opportunities, supports system testing and project communications, and helps ensure consistent, accurate, compliant HR service delivery.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 4 years of Human Resources experience.
• At least 2 years of experience working with systems or data entry.
• At least 2 years of customer experience.
• Ability to handle confidential and sensitive information appropriately.
• Strong computer skills and knowledge of Microsoft Office Suite, including Excel, Word, and PowerPoint.
• Strong communication and organizational skills, attention to detail, and ability to meet deadlines.
• Ability to multitask and manage time and responsibilities effectively.
• Flexibility, ability to learn quickly, and ability to work in a fast-paced environment.
• Strong analytical, problem-solving, and critical-thinking skills.
• Ability to prioritize in a fast-paced environment.

Nice To Haves

• At least 2 years of benefits administration experience.
• At least 1 year of payroll administration experience.
• Experience with HR Information Systems, preferably Workday.

Responsibilities

• Provide prompt, effective HR customer service as an escalation point for complex tickets involving HR programs, policies, and systems.
• Perform HR data entry and transactional support while maintaining data quality and accuracy.
• Monitor and evaluate HR transaction workflows and volumes to meet performance goals.
• Capture accurate, concise information in the ticketing system to maintain an audit trail and support management reporting.
• Conduct routine data audits and work with HR to improve compliance with agreed-upon standards.
• Collaborate with HR Business Partners, HR specialists, and internal stakeholders on complex HR issues and initiatives.
• Support HR compliance by staying informed about relevant policies, procedures, and regulations and ensuring timely, accurate process execution.
• Support complex and high-touch processes, including organizational redesigns, offboarding, and offer-letter creation.
• Develop, maintain, and oversee current process documentation, knowledgebase articles, and FAQs for areas of accountability.
• Build, update, and cross-train HR Shared Services-owned processes for aligned focus areas.
• Create and audit employee- and manager-facing knowledge content for accuracy, clarity, and currency.
• Audit and improve knowledge sources to support self-service and AI source data.
• Own relationships between HR Shared Services and assigned Centers of Excellence and HR Business Partner groups.
• Communicate information about new and existing processes to support consistent service across HR Shared Services tiers.
• With leadership oversight, identify, manage, and implement opportunities to centralize, standardize, automate, or eliminate administrative HR work.
• Identify waste and continuous-improvement opportunities in manual or multi-step processes.
• Identify opportunities to transition work to Tier 1 team members, onshore or offshore.
• Build personal knowledge to improve HR Shared Services support for aligned focus areas.
• Support testing of system enhancements for aligned functional areas.
• Cascade project details to HR Shared Services team members so they can respond to HR and employee questions.
• Complete special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level