HR Consultant 2
About The Position
HR Services Specialists serve as a primary point of contact for employees and leaders, providing end-to-end HR support across multiple service channels. They balance real-time phone inquiries with managing a queue of cases submitted through the HR case management system. The role includes researching questions, interpreting policies and procedures, completing HR transactions, maintaining employee and position data, and coordinating or escalating complex issues to the appropriate HR teams. Specialists support a broad range of HR needs, including policy guidance, employee data changes, position and requisition requests, exit interviews, offboarding and termination activities, employee programs, and other HR-related requests. They provide a consistent customer experience, accurately document interactions, protect confidential information, maintain data integrity, and ensure requests are completed in accordance with established policies, procedures, and regulatory requirements.
Requirements
- Experience with SuccessFactors.
- Case management skills.
- Customer service skills.
- Technology proficiency.
- Problem-solving and critical-thinking skills.
- Attention to detail and prioritization skills.
- Ability to work as part of a team.
- Bachelor's degree in Human Resources Management or equivalent years of experience.
- At least 2 years of experience.
Nice To Haves
- Adaptable.
- Quick learner.
- Strong communicator.
- Organized.
- Self-starter.
Responsibilities
- Serve as a primary point of contact for employees and leaders, providing end-to-end HR support across multiple service channels.
- Respond to real-time phone inquiries and manage cases submitted through the HR case management system.
- Research questions and interpret HR policies and procedures.
- Complete HR transactions and maintain employee and position data.
- Coordinate or escalate complex issues to appropriate HR teams.
- Support policy guidance, employee data changes, position and requisition requests, exit interviews, offboarding and termination activities, employee programs, and other HR-related requests.
- Document interactions accurately, protect confidential information, maintain data integrity, and ensure requests comply with established policies, procedures, and regulatory requirements.
