HR Consultant 2

Southern California Edison•Rosemead, CA

1d•Hybrid

About The Position

The HR Consultant 2 provides human resources support to Center staff and employees and leaders, serving as a primary point of contact across multiple service channels. The role handles real-time phone inquiries and cases submitted through an HR case management system, researches questions, interprets policies and procedures, completes HR transactions, maintains employee and position data, and coordinates or escalates complex matters to appropriate HR teams. It supports policy guidance, employee data changes, position and requisition requests, exit interviews, offboarding and termination activities, employee programs, and other HR-related requests while maintaining accurate documentation, confidentiality, data integrity, and compliance with established policies, procedures, and regulatory requirements. The position also supports employee benefits and performance evaluation programs; maintains HR records and employee data; prepares and revises job descriptions; assists with recruiting and new-hire processes; and coordinates employee orientation. It monitors performance appraisals, supports benefit enrollment and qualifying-event changes, helps resolve benefit claims, and provides responsive service to internal and external customers. The posting lists a hybrid arrangement with onsite work Monday and Tuesday in Rosemead, California, and a Monday–Friday schedule of 7–5 with one hour of flexibility. The duration is 18 months. Travel to clinics in the San Antonio and Kyle areas and to training, seminars, and conferences throughout the United States is required. A flexible work schedule may be needed.

Requirements

Bachelor’s degree in Human Resources Management or equivalent years of experience at a 2:1 ratio.
At least 2 years of office or clerical support experience in an HR-related field.
At least 2 years of experience, as listed under Minimum Years of Experience.
Typing speed of at least 40 words per minute.
Ability to travel to clinics within the San Antonio and Kyle areas and to training, seminars, and conferences throughout the United States.
Ability to work a flexible schedule as needed.
Knowledge of business office operations, filing, and administrative clerical operations.
Proficiency with the Windows 2000 Microsoft package, including Word, Excel, and PowerPoint.
Ability to communicate effectively orally and in writing with employees and the general public.
Ability to maintain confidentiality in daily operations and conduct duties in a professional manner and appearance.
SuccessFactors case management, customer service, technology proficiency, problem-solving, critical thinking, attention to detail, prioritization, and teamwork.
Thorough knowledge of a specific human resources discipline, company policies and procedures, and applicable state and federal laws and regulations.

Responsibilities

Provide end-to-end HR support to employees and leaders through phone inquiries and an HR case management system.
Research employee questions, interpret policies and procedures, complete HR transactions, and coordinate or escalate complex issues to appropriate HR teams.
Support policy guidance, employee data changes, position and requisition requests, exit interviews, offboarding and termination activities, employee programs, and other HR-related requests.
Administer employee benefits and performance evaluation programs, and maintain human resources records.
Process new employees, terminations, promotions, and salary adjustments; maintain employee data and provide reports as requested by department managers or directors.
Maintain and monitor the performance appraisal system and prepare and distribute reports in accordance with departmental policies.
Arrange and conduct benefit orientation and open enrollment, and process benefit additions or drops related to qualifying events.
Assist with benefit claims resolution by working with vendors and staff; ensure required documents are submitted to benefit companies on time and in compliance with COBRA and ERISA regulations.
Assist with recruitment and new-hire processes, including employment agreements, offers, recruitment packets, and job postings as needed.
Coordinate new-hire orientation with presenters, monitor and update presentations when applicable, and review orientation survey feedback to make modifications as needed.
Respond to internal and external customer inquiries within twenty-four hours and provide a consistent customer experience.
Prepare and annually review job descriptions for accuracy, propose changes, and make revisions as needed.
Accurately document interactions, protect confidential information, maintain data integrity, and complete requests in accordance with policies, procedures, and regulatory requirements.
Travel to clinics in the San Antonio and Kyle areas and to training, seminars, and conferences throughout the United States.
Perform other related duties as assigned.