HR Services Manager

Ross Stores•California, CA

9d•$105,400 - $158,000•Remote

About The Position

The HR Services Manager is a strategic, process-oriented, and results-driven leader responsible for the overall management and delivery of enterprise HR Services operations, including the HR Service Center (Call Center), Background Screening Programs, and Talent Acquisition Coordination functions. This role leads a team through multiple front-line supervisors, providing direction, coaching, and accountability to ensure the delivery of high-quality, customer-focused HR services that support employees, candidates, managers, and HR business partners across the organization. Directs the day-to-day operations of HR Services, ensuring timely, accurate, and efficient delivery of services across multiple functional areas. The HR Services Manager is accountable for driving operational excellence, service quality, compliance, workforce performance, and continuous improvement across all HR Services functions. Serving as a key leader within Human Resources, this position develops and executes strategic initiatives, enhances service delivery models, manages vendor relationships, leverages data and analytics to improve outcomes, and ensures adherence to company policies and all applicable federal, state, and local employment regulations.

Requirements

Bachelor’s degree and/or equivalent relevant experience 5 + years specializing in delivery of HR services such as background screening, or HR generalist work in a corporate environment with significant exposure and knowledge in these areas.
Excellent communication and presentation skills
High detail orientation
Proven leadership, vendor management, negotiation and consultative skills
Knowledge of EEOC, background compliance, ADA and other laws and policies
Understands the financial aspects of benefits and vendor management to include analytical skills needed to measure performance and effectiveness
Self-directed and self-motivated; able to work in a fast paced environment
Demonstrated success in project management
Strong supervisory skills, including training, coaching, performance evaluation and teambuilding skills and ability to distribute and delegate tasks appropriately
Proficiency in Microsoft Office suite

Responsibilities

Lead, develop, and mentor a team of HR Services professionals through direct supervision of multiple supervisors and their respective teams.
Establish clear performance expectations, goals, and accountability measures to drive operational success and employee engagement.
Foster a culture of customer service, collaboration, continuous improvement, and operational excellence.
Partner with HR leadership to align HR Services strategies with organizational objectives and workforce needs.
Develop succession plans and talent development strategies to build organizational capability and leadership bench strength.
Responsible for the implementation of new programs, policy and process; responsible for business partner training, communications, third-party vendor selection, business reviews and contract negotiations. Drives special projects pertaining to centralized HR Services activities.
Integrates issues, lessons learned, best practices and vendor input to constantly improve the cost and value of the services delivered. Understands and addresses associate/customer issues and concerns as they relate to any aspect of HR Services, Background Screening and Talent Acquisition responsibilities in order to continually improve associate/customer experience.
Ensure policy, procedures and other required documents are up to date, accurate and distributed to stakeholders in a timely manner.
Work closely with IT department on processes involving internal and external systems, including upgrades and testing.
Work closely with other key partners such as Talent Acquisition, Payroll, Legal, HR Services for the Field organization, operators and senior leaders.
Monitor and partner with Buying Office and Distribution Center compliance with policies and protocols.
Consults and makes recommendations to the HR Leadership team regarding trends, efficiencies, and operational issues.