Associate, HR Services
About The Position
The HR Services Associate serves as a first point of contact for associates, leaders, and HR through the HR Service Center. The role provides timely, accurate, and empathetic support, resolving questions at the first point of contact whenever possible. Topics include pay and time, leave, benefits, retirement, and employee data. The associate completes routine, high-volume HR transactions using established procedures, work instructions, and approved resources; maintains ownership of assigned cases; documents work accurately; and escalates matters requiring additional expertise. This position follows a hybrid schedule, with on-site presence at the Jasper, Indiana office 2–3 days per week.
Requirements
- High school diploma or equivalent required.
- At least 1 year of experience in customer service, HR, shared services, payroll, benefits, timekeeping, or a related role; an equivalent combination of education and experience may be considered.
- Strong customer service and communication skills, with the ability to assist associates and leaders clearly, respectfully, and empathetically.
- Strong attention to detail and accuracy when processing transactions, entering data, maintaining records, and preparing written responses.
- Ability to research inquiries, compare and reconcile information from multiple sources, recognize conflicting information or employee-group differences, and determine when escalation is needed.
- Ability to multitask, organize a high volume of work, manage changing priorities, meet deadlines, and follow through on assigned requests.
- Ability to protect confidential and sensitive information while working effectively both independently and as part of a service-oriented team.
Nice To Haves
- Associate degree in Human Resources, Business Administration, or a related field.
- Experience with common HR processes, Workday or another HR system, case management tools, and Microsoft Office applications, especially Excel.
- Bilingual English and Spanish communication skills.
Responsibilities
- Serve as a first point of contact for associates, leaders, and HR through Workday Help, shared email, telephone support, and other approved service channels.
- Research and resolve questions using approved resources and work instructions; provide accurate guidance or escalate when additional expertise or judgment is needed.
- Provide routine support across HR services, such as pay and time, leave, benefits, retirement, and work schedules.
- Process routine, high-volume HR transactions, corrections, and approved data uploads according to established procedures, controls, schedules, and quality standards.
- Review reports and complete assigned audits, research discrepancies, make authorized corrections, and follow up on unresolved items.
- Manage assigned cases through resolution or a complete handoff by maintaining clear documentation, communicating next steps and timing, and protecting confidential information.
- Use and help maintain work instructions, job aids, standard work, and workflows; participate in cross-training and provide backup support for assigned processes.
- Participate in Daily Management and structured problem solving to identify performance gaps, determine root causes, implement sustainable countermeasures, and continuously improve service delivery.
- Support system testing, data validation, process changes, training, and implementations as assigned.
- Work collaboratively, follow through on commitments, and identify opportunities to improve service and reduce unnecessary work or complexity.
- Perform other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
