HR Services Analyst

Equinix • Dallas, TX

1d • $63,000 - $94,000 • Onsite

About The Position

The HR Services Analyst is an intermediate professional who applies developed expertise to resolve a variety of issues within a moderate scope. The role executes HR services and processes queries up to Tier 2, and assists with Tier 3 queries and special projects. It supports employee lifecycle changes and related processes across regions and globally, maintains HR systems data and files, responds to employee and manager questions, and provides reporting to HR stakeholders and line managers. The analyst also supports COE processes, operational excellence, compliance, and smaller projects or translation validation as needed.

Requirements

• Bachelor’s degree or equivalent work experience.
• Two or more years of related work experience preferred.

Responsibilities

• Execute Tier 1 and Tier 2 employee lifecycle changes and other Tier 2 processes, including payroll, benefits, compensation, standard reporting, and leaves of absence.
• Guide employees through lifecycle changes using intermediate business-process knowledge and tailor solutions to individual needs.
• Resolve moderately complex issues, act as a resource to others, and escalate queries to the Supervisor when appropriate.
• Identify trends and initiate process improvements with the manager or HR Services project and services teams.
• Understand process trade-offs, escalation points, and end-to-end steps in multi-step processes.
• Support full-region and global processes.
• Manage HR systems data and files, ensuring accuracy, completeness, and currency.
• Handle sensitive and moderately complex queries.
• Adapt to new HR systems configurations and participate in system user acceptance testing.
• Provide standard and non-standard moderately complex reporting to HR stakeholders and line managers.
• Answer Center of Excellence (COE) queries, guide employees and line managers to relevant information, and escalate when appropriate.
• Handle intermediate-level COE process complexities.
• Maintain the knowledge base and HR systems navigation resources used to resolve employee and manager queries, including Workday and the HR library.
• Understand and execute service-level agreements and key performance indicators.
• Provide high-quality customer service and consistent support by following documented work instructions and ways-of-working guidelines.
• Follow SOX, Employee Data Governance, and other policy compliance requirements.
• Ensure data accuracy and integrity across transactions, communications, and stakeholder support.
• Support smaller projects or translation validation as needed.

Benefits

• Employee Assistance Program.
• Health, life, disability, and voluntary insurance plans for employees and eligible family members.
• Retirement plan to which employees and Equinix may contribute.
• Accrued paid time off and paid holidays.
• Employees are eligible for a bonus; equity may be offered depending on the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level