HR Services Manager
About The Position
The City of Vernon is seeking an experienced, collaborative HR Services Manager to lead and oversee day-to-day HR Services and support the organization in attracting, developing, and retaining a skilled and engaged workforce. Reporting to the Interim Director, HR Services, the role partners with leaders across the organization to provide practical, timely, solutions-focused advice and responsive, high-quality service. The manager leads HR Services staff and service delivery; advises leaders on employee and labour relations, performance management, workplace matters, policies, and HR practices; and supports workforce planning, organizational change, talent management, and employee engagement. The role also contributes to budgeting, process and system improvements, organizational initiatives, and a respectful, inclusive workplace culture, ensuring practices are consistent, compliant with legislation, and aligned with City policies and values.
Requirements
- A degree or diploma in Human Resources, Business Administration, or a related discipline.
- A Chartered Professional Human Resources (CPHR) designation.
- Five years of progressively responsible HR Services experience, including at least three years of management or supervisory experience leading, coaching, or developing staff.
- Experience providing HR Services advice to leaders and managing complex employee and labour relations matters, including collective bargaining, investigations, and performance management.
- Experience developing, reviewing, and implementing policies, procedures, and HR Services programs.
- Demonstrated financial and business acumen.
- Strong knowledge of employment legislation, HR Services best practices, and policy development.
- Excellent communication, relationship-building, problem-solving, and conflict-resolution skills.
- A customer-focused approach and demonstrated ability to deliver responsive, practical, solutions-oriented service to stakeholders.
- Strong project management and HRIS/HCM systems implementation experience.
- An equivalent combination of education, training, and experience may be considered.
Nice To Haves
- Workday experience.
- Experience working in a unionized or public-sector environment.
Responsibilities
- Lead and support the delivery of day-to-day HR Services across the organization.
- Provide advice and coaching to leaders on employee and labour relations, performance management, workplace matters, policy, and HR Services practices.
- Lead and support labour and employee relations activities, including investigations, grievance management, and collective agreement administration.
- Develop, review, and implement HR Services policies, procedures, and programs that support organizational priorities, promote consistent practices, and ensure legislative compliance.
- Support workforce planning, organizational change, talent management, and employee engagement initiatives.
- Provide leadership, coaching, and direction to HR Services staff, fostering accountability, collaboration, and a high-performing, service-focused team.
- Support HR Services budgeting by monitoring expenditures and identifying opportunities to improve efficiency and value.
- Identify opportunities to improve HR Services processes, systems, automation, and service delivery.
- Build strong partnerships with leaders, employees, and stakeholders, delivering responsive, customer-focused HR Services.
- Partner with leaders and employees to promote a respectful, inclusive, and positive workplace culture.
- Support the Interim Director, HR Services with strategic initiatives, organizational projects, and emerging people priorities.
- Ensure practices are consistent, legislatively compliant, and aligned with City policies and values.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
