HR Service Desk Intern

Essential Utilities, Inc. • Pittsburgh, PA

4d

About The Position

Essential Utilities, Inc. delivers safe, clean, reliable services that improve quality of life for individuals, families, and entire communities. Operating as the Aqua (water and wastewater services) and the Peoples and Delta (natural gas) brands, Essential serves approximately 5.5 million people across 10 states. We are committed to sustainable growth, operational excellence, a superior customer experience, and premier employer status - including a competitive and comprehensive benefits package as well as a commitment to career growth opportunities. We are advocates for the communities we serve and are dedicated stewards of natural lands, protecting more than 7,600 acres of forests and other habitats throughout our footprint. Our company is one of the most significant publicly traded water, wastewater service and natural gas providers in the U.S. We are seeking a motivated HR Service Desk Intern to support our team. This is a great opportunity for a student interested in human resources who wants hands-on experience in a professional environment.

Requirements

• Currently enrolled in a college or university degree program (Human Resources, Business, Communications, or a related field preferred)
• High school diploma or GED required
• Strong interest in human resources, recruiting, or talent acquisition
• Strong communication and organizational skills
• Ability to handle sensitive information with professionalism and confidentiality
• Comfortable using Microsoft Office and learning new systems
• Reliable, detail-oriented, and eager to learn

Responsibilities

• Provide first-level support to employees and managers by answering HR-related inquiries via phone, email, and ticketing systems
• Assist with resolving questions related to benefits, payroll, policies, and HR systems
• Log, track, and update cases in the HR service management system to ensure timely resolution
• Escalate complex issues to appropriate HR teams (e.g., Total Rewards, Payroll, Talent Acquisition)
• Maintain and update employee records in HR systems while ensuring data accuracy and confidentiality
• Support onboarding and offboarding processes, including responding to new hire questions and coordinating paperwork
• Help create and maintain HR knowledge base articles and process documentation
• Analyze common inquiries to identify trends and recommend process improvements
• Partner with cross-functional HR teams to ensure a seamless employee experience

Benefits

• competitive and comprehensive benefits package

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED