HR People and Culture Generalist

TextNow•San Francisco, CA

1d•Hybrid

About The Position

TextNow is seeking an HR People and Culture Generalist to serve as the hands-on HR partner for US employees and managers and support the People & Culture presence in its San Francisco office. The role owns day-to-day aspects of the US employee experience, including benefits, leaves, onboarding, employee questions, and support for performance and engagement programs. It reports to the Principal People Partner and is hybrid, with at least three days per week in the San Francisco office, including Wednesdays. The Generalist will resolve employee and manager needs while improving the underlying processes. This includes administering US benefits, coordinating leave processes, providing local onboarding support, advising managers, maintaining accurate HRIS records, and handling confidential information carefully. The role also supports company-wide programs and uses data and AI to simplify and improve how People & Culture work is done.

Requirements

Hands-on experience as an HR Generalist or in People Operations, with a preference for work close to employees and managers.
First-hand knowledge of US benefits administration, including enrollments, life events, open enrollment, and working with providers and brokers.
Working knowledge of US and California employment requirements, with judgment to know when to involve a specialist.
Sound judgment in sensitive situations and difficult conversations.
Ability to explain policies and processes clearly and follow through until issues are resolved.
Resourcefulness and comfort with ambiguity, including willingness to build processes.
Curiosity about AI and existing efforts to use it at work.

Nice To Haves

3 or more years of experience in an HR Generalist, People Operations, or similar role.
Experience at a startup or high-growth company, including helping build processes from scratch.
Comfort using data to identify insights that drive action.
Commitment to helping every employee feel they belong, through both policy and everyday practices.

Responsibilities

Administer US benefits, including enrollments, qualifying life events, and open enrollment, and work with the benefits broker and internal teams to resolve issues.
Coordinate US leaves by guiding employees and managers through the process and partnering with leave providers and Payroll on documentation and return to work.
Provide a welcoming onboarding experience as the local point of contact for new hires in San Francisco.
Build relationships with managers through regular one-on-ones, practical guidance, and early identification of concerns; partner with the Principal People Partner on sensitive matters.
Serve as a first point of contact for employees seeking clear answers about people policies, programs, and processes.
Maintain accurate employee data in the HRIS and handle confidential information with care.
Support company-wide performance cycles and engagement programs, and bring company values to life in the San Francisco office.
Improve processes by identifying root causes, fixing workflows, and using data and AI to make work simpler.