People & Culture Generalist

Corp para la Promocion de Puerto Rico como Destino•San Juan, PR

1d•Onsite

About The Position

Discover Puerto Rico is seeking an experienced People & Culture Generalist to work closely with the Senior Director of People & Culture across the employee lifecycle. The role supports day-to-day HR operations, including onboarding, payroll, employee records, employee relations, benefits administration, recruitment activities, and HR administration. The successful candidate will handle confidential and sensitive matters with tact, sound judgment, and integrity while managing multiple priorities in a fast-paced, multi-generational environment. The position processes payroll and maintains employee data through ADP, generates HR and payroll reports from ADP and Empower, and coordinates with Finance to resolve payroll discrepancies. It leads new-hire onboarding, supports offboarding and final payroll coordination, and maintains complete, accurate, confidential employee files and documentation. The Generalist also provides administrative support and assists with special projects, identifies opportunities to improve HR workflows, and uses AI tools such as Microsoft Copilot to improve HR processes, documentation, and communications in accordance with company policy on confidential information. The position is primarily in person, with a few remote instances, and requires occasional travel for training.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field.
At least 5 years of experience in a Human Resources professional role.
Hands-on experience with the ADP platform, including processing payroll in ADP.
Experience using AI platforms or tools in a work setting.
Proficiency in Microsoft Office Suite and Microsoft Copilot.
Fully bilingual in English and Spanish, written and spoken.
Ability to handle confidential and sensitive information with tact, maturity, and discretion.
Ability to multitask, work independently, prioritize, and meet deadlines.
Knowledge of Puerto Rico and federal labor and employment regulations.
Willingness to travel occasionally for training.
Ability to work primarily in person, with a few remote instances.

Responsibilities

Partner with the Senior Director of People & Culture on day-to-day HR operations and handle confidential employee matters with tact and discretion.
Serve as a first point of contact for employee HR questions and escalate sensitive issues to the Senior Director as appropriate.
Support employee relations matters, investigations, and HR policy administration under the Senior Director’s guidance.
Assist with recruitment activities, including job postings, candidate pre-screening, and interview coordination.
Coordinate the performance evaluation process, including scheduling, distributing materials, and tracking completion.
Support benefits administration, wellness initiatives, and employee engagement activities.
Help ensure compliance with Puerto Rico and federal labor and employment regulations.
Process payroll accurately and on time through ADP, including new hires, terminations, changes, deductions, and adjustments.
Maintain accurate, confidential, and audit-ready employee data in ADP.
Generate HR and payroll reports from ADP and Empower to support management decisions.
Reconcile payroll discrepancies and coordinate with Finance as needed.
Lead onboarding from offer acceptance through employees’ first days, including paperwork, system setup coordination, orientation, and introductions.
Ensure new-hire documentation and pre-employment requirements are completed and filed.
Support offboarding, including exit documentation and final payroll coordination.
Maintain complete, accurate, and confidential physical and digital personnel files.
Organize and manage HR documentation in accordance with record-retention requirements and company policies.
Prepare HR letters, memos, and other documentation as requested.
Provide general office and administrative support, maintain accurate records, and assist management with special projects and other assigned duties.
Use AI tools such as Microsoft Copilot to improve HR processes, documentation, and communications while following company policy on confidential information.
Identify opportunities to improve HR processes and workflows.
Travel occasionally for training.