People & Culture Generalist

AccorHotel•Chicago, IL

4d•$28 - $31

About The Position

The People & Culture Generalist supports the daily operations of the HR department at Fairmont Chicago, Millennium Park, delivering genuine, efficient People & Culture services. The position covers recruitment, employee relations, health and safety, compensation and benefits, compliance, and training, while helping build a positive workplace culture aligned with Fairmont’s Brand and Culture Standards. The Generalist supports the employee lifecycle from recruitment and onboarding through employee support and workplace safety. The role maintains accurate, confidential employee records and HR systems, administers benefits and time-off tracking, and helps ensure compliance with labor laws, health and safety requirements, and internal policies. It also supports engagement and recognition programs and serves as an advisor and point of contact for employees and leaders on HR-related matters.

Requirements

Knowledge of Human Resources operations, policies, and procedures.
Excellent interpersonal and communication skills.
Ability to prioritize work in an environment with multiple interests.
Ability to handle complex and confidential information with discretion.
Competency using a variety of computer software.
Ability to communicate verbally and in writing in English.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions from managers, clients, customers, and vendors.
Professionalism and integrity, including the ability to maintain confidentiality.
Must be legally eligible to work in the United States.

Nice To Haves

Bachelor’s degree in Human Resources, Hospitality Management, or a related field preferred.
One to three years of experience in human resources or a luxury hotel/high-end hospitality setting preferred.

Responsibilities

Support end-to-end recruitment, including job postings, screening, interview coordination, and preparation of offer letters.
Assist with onboarding and orientation programs to provide a consistent, high-quality employee experience.
Serve as a first point of contact for employee inquiries.
Assist with planning employee engagement initiatives, recognition programs, and team events.
Maintain accurate and confidential employee files and HR systems in accordance with legal and brand standards.
Ensure compliance with local labor laws, health and safety requirements, and internal policies.
Support benefits administration, time-off tracking, and employee status changes.
Serve as the primary point of contact for workers’ compensation cases and help coordinate return-to-work programs with department managers.
Monitor incident trends and support proactive workplace safety measures with relevant departments.
Promote respect, professionalism, and hospitality through ongoing communication and support.
Design and lead employee engagement initiatives, events, and celebrations throughout the hotel.
Advise employees and leadership on HR-related issues.
Perform other Human Resources duties as assigned.