People & Culture Generalist

WideOpenWest•Nashua, NH

1d•Hybrid

About The Position

The People & Culture Generalist supports WOW!’s People & Culture function and day-to-day operations, including colleague support, onboarding and offboarding, safety and compliance, and office administration. The role serves as a trusted point of contact for colleagues and helps maintain a positive, compliant, and well-supported workplace. This is a hybrid position based in Salem, New Hampshire, or Denver, Colorado, with three days per week in the office and two days working remotely. Candidates must live within 45 miles of one of those offices. The role may require occasional travel by vehicle and air.

Requirements

2–4 years of experience in an HR Generalist or similar HR support role.
Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience.
Ability to manage conflicting priorities and meet established timelines while maintaining accuracy.
Approachable, professional demeanor and effective written and verbal communication skills, including communication individually and in small groups.
Ability to maintain strict confidentiality when handling documents, files, and conversations.
Working knowledge of employment law and HR best practices.
Experience with HRIS systems such as Workday, ADP, or UKG.
Strong interpersonal and problem-solving skills.
Strong organizational skills and demonstrated ability to handle multiple priorities and tasks.
Ability to use resources effectively to facilitate problem resolution.
Strong computer skills, including proficiency in Microsoft Word, Excel, and PowerPoint.
Ability to travel occasionally by vehicle and air.
Ability to talk and hear regularly; use hands to type and handle objects and paperwork; and use close vision and adjust focus.

Responsibilities

Serve as a first point of contact for colleague questions about policies, benefits, and workplace concerns.
Support People & Culture team members in meeting compliance requirements and aligning with business priorities.
Conduct new colleague orientation covering company policies, procedures, benefits, culture, and workplace expectations.
Manage the offboarding process for departing colleagues.
Oversee the new-hire gift program and coordinate with the vendor to validate new hires before processing.
Report safety-related incidents, complete incident reports, and provide required information to insurance partners.
Track safety incidents, maintain related correspondence, and track incident costs.
Partner with clinics and The Health Bridge to obtain post-accident screening and improve processes.
Compile monthly reports on safety incidents and trends.
Maintain OSHA logs for all locations and ensure posting requirements are met.
Manage the quarterly safety recognition program.
Monitor and update Motor Vehicle Records weekly for safety-sensitive positions.
Track unemployment notices, notify appropriate business partners, ensure timely responses, and track costs and opportunities for improvement.
Serve as the organization-wide I-9 Administrator and maintain accurate, timely, and confidential employment eligibility verification records.
Monitor sick-time usage for attendance tracking in Workday to ensure policy compliance.
Manage day-to-day office operations and maintain a clean, organized, welcoming, and functional workplace.
Order and maintain inventory of office supplies, coffee, snacks, and other workplace necessities.
Monitor office equipment and coordinate service and maintenance for printers and other office machines.
Identify and report building maintenance and facility issues, coordinating resolution with building management or vendors.
Coordinate office space needs, seating arrangements, workspace changes, and general office layout.
Respond to general office-related questions and administrative needs.
Provide high-level administrative and operational support to executive leadership, including calendar and meeting management, travel arrangements, and handling confidential information.
Maintain office vendor relationships, coordinate service agreements, monitor service quality, and address issues.
Assist with onboarding office-related vendors and coordinate with Accounts Payable to establish vendor accounts.
Process office-related invoices and payment requests and assist with tracking and reconciliation.
Serve as a notary and notarize company documents as needed, where authorized.
Perform other duties as assigned.