People & Culture Generalist

WOW! Internet, Cable & Phone•Nashua, NH

2d•Hybrid

About The Position

The People & Culture Generalist supports the People & Culture function and manages day-to-day HR operations, including recruiting, onboarding, benefits administration, employee relations, and compliance. As a trusted point of contact for colleagues, this role helps create a positive, compliant, and well-supported workplace. The position also supports office operations and provides administrative and operational support to executive leadership. The role is based in Salem, New Hampshire, or Denver, Colorado, and follows a hybrid schedule of three days in the office and two days working remotely each week. Candidates must live within 45 miles of either office.

Requirements

2–4 years of experience in an HR Generalist or similar HR support role.
Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent experience.
Ability to manage conflicting priorities and meet established timelines while maintaining accuracy.
Approachable, professional demeanor and effective written and verbal communication skills, both individually and in small groups.
Ability to maintain strict confidentiality when handling documents, files, and conversations.
Working knowledge of employment law and HR best practices.
Experience with HRIS systems such as Workday, ADP, or UKG.
Strong interpersonal and problem-solving skills.
Outstanding organizational skills and demonstrated ability to handle multiple priorities and tasks.
Ability to effectively use resources to facilitate problem resolution.
Strong computer skills, including proficiency in Microsoft Word, Excel, and PowerPoint.
Must live within 45 miles of the Salem, NH, or Denver, CO office.
Ability to travel occasionally by vehicle and air.
Ability to talk and hear regularly.
Ability to use hands to type and handle objects and paperwork.
Ability to use close vision and adjust focus.

Responsibilities

Serve as a first point of contact for colleague questions about policies, benefits, and workplace concerns.
Support People & Culture team members in meeting compliance requirements aligned with business priorities.
Conduct new colleague orientation covering company policies, procedures, benefits, culture, and workplace expectations.
Manage the offboarding process for departing colleagues.
Oversee the new hire gift program and work with the vendor to validate new hires before processing.
Report safety-related incidents, complete incident reports, and provide required information to insurance partners.
Track safety-related incidents, file correspondence, and track incident costs.
Partner with clinics and The Health Bridge to obtain post-accident screening and identify efficiencies.
Compile monthly reports on safety incidents and trends.
Maintain OSHA logs for all locations and ensure posting requirements are met.
Manage the quarterly safety recognition program.
Monitor and update Motor Vehicle Records weekly for safety-sensitive positions.
Track unemployment notices, notify appropriate business partners, ensure timely responses, and track costs and improvement opportunities.
Serve as the organization-wide I-9 Administrator, ensuring employment eligibility verification compliance and maintaining accurate, timely, confidential records.
Monitor sick time usage for attendance tracking in Workday to ensure compliance with policy.
Manage day-to-day office operations to maintain a clean, organized, welcoming, and well-functioning workplace.
Coordinate ordering and maintain inventory of office supplies, coffee, snacks, and other workplace necessities.
Monitor office equipment and coordinate service and maintenance for printers and other office machines.
Identify and report building maintenance and facility issues and coordinate resolution with building management or vendors.
Coordinate office space needs, seating arrangements, workspace changes, and general office layout.
Serve as a point of contact for general office-related questions and administrative needs.
Provide high-level administrative and operational support to executive leadership, including calendar management, meetings, travel arrangements, and confidential information.
Maintain relationships with office vendors, coordinate service agreements, monitor service quality, and address issues.
Assist with onboarding office-related vendors and coordinate with Accounts Payable to establish vendor accounts.
Process invoices as needed, including submitting office-related invoices and payment requests to Accounts Payable and assisting with tracking and reconciliation.
Serve as a notary and notarize company documents as needed, where authorized.
Perform other duties as assigned.