HR People and Culture Generalist

TextNow, Inc.•San Francisco, CA

1d•$113,400 - $162,000•Hybrid

About The Position

TextNow is seeking an HR People and Culture Generalist to serve as the hands-on HR partner for US employees and managers and as the People & Culture presence in its San Francisco office. The role owns the day-to-day US employee experience, from onboarding and benefits to leave and employee growth, while improving processes and making them simpler. It reports to the Principal People Partner and is hybrid, with at least three days per week in the San Francisco office, including Wednesdays. The Generalist administers US benefits and coordinates leaves; supports onboarding, managers, and employees; maintains accurate HRIS data; and contributes to company-wide performance, engagement, and culture programs. The role requires sound judgment and discretion in sensitive situations, clear communication, follow-through, and resourcefulness in building or improving processes. The person in this role is expected to use data and AI to make work simpler. TextNow describes its culture as employee-contributed and centered on its values: Customer Obsessed, Do Right By Our People, Accept the Challenge, Act Like an Owner, and Give a Damn. The company offers a range of benefits, which may change at its discretion and are subject to eligibility and plan details.

Requirements

Hands-on experience as an HR Generalist, in People Operations, or in a similar role, with a preference for being close to employees and managers.
First-hand knowledge of US benefits administration, including enrollments, life events, open enrollment, and working with providers and brokers.
Working knowledge of US and California employment requirements, with the judgment to know when to involve a specialist.
Sound judgment in sensitive situations and difficult conversations.
Ability to explain policies and processes clearly and follow through until issues are resolved.
Resourcefulness and comfort with ambiguity, including willingness to build processes.
Curiosity about AI and an existing interest in finding ways to use it at work.

Nice To Haves

3 or more years of experience in an HR Generalist, People Operations, or similar role.
Experience at a startup or high-growth company and helping build processes from scratch.
Comfort using data to identify insights that drive action.
Commitment to helping every employee feel they belong, through both policy and everyday practice.

Responsibilities

Own US benefits administration, including enrollments, qualifying life events, and open enrollment, working with the benefits broker and internal teams to resolve issues.
Coordinate US leaves by guiding employees and managers through the process and partnering with leave providers and Payroll on documentation and return to work.
Deliver a welcoming onboarding experience as the local point of contact for new hires in San Francisco.
Build relationships with managers through regular one-on-ones, provide practical guidance, identify concerns early, and partner with the Principal People Partner on sensitive matters.
Serve as a first point of contact for employees, providing clear and approachable answers about people policies, programs, and processes.
Maintain accurate employee data in the HRIS and handle confidential information carefully.
Support company-wide performance cycles and engagement programs, and bring company values to life in the San Francisco office.
Identify root causes, improve processes, and use data and AI to simplify work.