HR Operations Effectiveness Analyst

Thrivent•Minneapolis, MN

6d•Remote

About The Position

The HR Operations Effectiveness Analyst implements and supports processes and solutions that help the HR Operations team meet HR division and Center of Excellence requirements while supporting the operational needs of the Product Operating Model. As needed, the Analyst also supports core HR Operations services, including call and case management and process delivery. The role delivers key initiatives by developing and managing work plans and roadmaps; identifying opportunities; planning and onboarding processes; determining resource needs; providing progress updates; and tracking metrics and creating dashboards to support decision-making and performance measurement. The Analyst works independently and collaboratively, communicates effectively, and contributes to a strong employee experience and excellent client service.

Requirements

Bachelor’s degree in human resources, business, psychology, communications, or a related field, or equivalent work experience.
At least 3 years of experience in Human Resources, HR Operations, or a related area.
Strong strategy execution, implementation, organization, and project management skills, including the ability to adapt to change and reprioritize plans.
Strong business acumen and strength in execution.
Ability to make data-driven decisions using sound personal and professional judgment.
Strong collaboration skills and ability to partner with people at all organizational levels.
Experience in a contact center environment and a solid understanding of HR processes and practices.
Ability to quickly learn, manage, and improve complex business processes.
Strong organization and attention to detail, with a focus on accuracy, documentation, and compliance.
Ability to manage competing priorities and shifting demands while maintaining structure and accountability and adapting to change.
Ability to communicate effectively and work independently.
Proficiency with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
Ability to manage sensitive information discreetly and uphold high standards of confidentiality.
Ability to travel occasionally for key meetings or initiatives.

Nice To Haves

Workday experience.
Experience with case management tools.
Familiarity with financial services.
Strong knowledge of key messages, insights, and data visualization techniques.
Ability to articulate and represent a complex strategy in a simple, understandable manner.
Experience with foundational HR data, HR concepts and practices, HR information systems, and applications.
Strong interest in growing and developing in the HR field.
Strong research and analytical skills.
Continuous Improvement or Lean Six Sigma experience.

Responsibilities

Manage content and knowledge tools and resources, ensuring information is accurate, accessible, and up to date.
Lead continuous improvement initiatives, including root cause analysis and process improvement.
Identify risks and implement and monitor HR Operations controls.
Establish performance metrics, partner to create dashboards, and communicate performance outcomes.
Complete Quality Assurance evaluations of HR Service Center Representatives.
Improve the processes used to complete operational business tasks.
Partner with cross-functional entities to improve the employee experience through process and technology, deliver value, and provide excellent client service.
Participate as needed in core HR Operations services such as call and case management and process delivery.
Develop and manage work plans and roadmaps; articulate opportunities; plan and onboard processes; determine resource needs; provide progress updates; and track metrics to inform decisions and measure performance.
Model Thrivent’s leadership competencies: Model the Way, Rally the Team, and Deliver Outcomes.