HR Operations Effectiveness Analyst

Thrivent•Minneapolis, MN

1d•$70,434 - $95,294•Remote

About The Position

The HR Operations Effectiveness Analyst implements and supports processes and solutions that help the HR Operations team meet HR division and Center of Excellence (COE) requirements while supporting the operational needs of the Product Operating Model. As needed, the Analyst helps deliver core services, including call and case management and process delivery. The role requires strong verbal and written communication, independent work, and effective partnership. The Analyst delivers key initiatives, develops and manages work plans and roadmaps, identifies opportunities, plans and onboards processes, determines resource needs, provides progress updates, and tracks metrics and creates dashboards to support decision-making and measure performance. The role also supports continuous improvement, operational controls, quality assurance, and employee experience improvements. The role is remote. Thrivent describes its compensation and benefits approach as supporting the attraction, reward, and retention of employees committed to helping others thrive with purpose. The listed salary range is $70,434 to $95,294 per year, with actual pay determined by factors including location, experience, skills, knowledge, business needs, and market demand.

Requirements

Bachelor’s degree in human resources, business, psychology, communications, or a related field, or equivalent work experience.
At least 3 years of experience in Human Resources, HR Operations, or a related area.
Strong strategy execution, implementation, organization, and project management skills, including the ability to adapt to change and reprioritize plans.
Strong business acumen and ability to execute with excellence.
Data-driven decision-making and strong personal and professional judgment.
Strong collaboration skills and ability to partner with people at all organizational levels.
Experience in a contact center environment and a solid understanding of HR processes and practices.
Ability to quickly learn, manage, and improve complex business processes.
Strong organization and attention to detail, with a focus on accuracy, documentation, and compliance.
Ability to manage competing priorities and shifting demands.
Ability to maintain structure and accountability while adapting to change.
Strong communication skills and ability to work independently.
Proficiency in Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.
Ability to manage sensitive information discreetly and uphold high standards of confidentiality.
Ability to travel occasionally for key meetings or initiatives.

Nice To Haves

Workday experience.
Experience with case management tools.
Familiarity with financial services.
Strong knowledge of key messages, insights, and data visualization techniques.
Ability to articulate and represent a complex strategy simply and clearly.
Experience with foundational HR data, HR concepts and practices, HR information systems, and applications.
Strong interest in growing and developing in the HR field.
Strong research and analytical skills.
Continuous Improvement or Lean Six Sigma experience.

Responsibilities

Manage content and knowledge tools and resources, ensuring information is accurate, accessible, and up to date.
Lead continuous improvement initiatives, including root cause analysis and process improvement.
Identify risks and implement and monitor HR Operations controls.
Establish performance metrics, partner to create dashboards, and communicate performance outcomes.
Complete Quality Assurance evaluations of HR Service Center Representatives.
Improve the processes used to complete operational business tasks.
Partner with cross-functional entities to improve the employee experience through processes and technology, deliver value, and provide excellent client service.
Model Thrivent’s leadership competencies: Model the Way, Rally the Team, and Deliver Outcomes.
Articulate opportunities, plan and onboard new processes, determine required resources, provide progress updates, and track metrics or create dashboards.
Develop and manage work plans and roadmaps.
As needed, participate in delivery of core services, including call and case management and process delivery.